DN11H9

All of the following FAQ entries also apply to these models: DN11H5, DN11H7

Please switch to RAID in the BIOS. The classic AHCI mode is not supported by the RST driver.

No, only LAN1 supports WOL (Wake on LAN).

Learn more about WOL here.

If you look at the device from behind, it is the port on the far right.

The system supports up to 96 GB of memory across two SO-DIMM slots.

• Type: DDR5-5600 (PC5-44800)
• Voltage: 1.1 V
• Configuration: Dual Channel

Note: Supports non-ECC modules only. The 96 GB capacity (2x 48 GB modules) is officially validated, making it suitable for memory-intensive virtualization or data analysis tasks.

No. Unlike many other “Slim” series models (e.g., DS/DL-series), the DN11 is actively cooled. It utilizes a heatpipe cooling system with a 80mm fan (RPM-controlled Smart Fan system) to dissipate the heat generated by the Meteor Lake processor. It is designed for 24/7 operation but should not be placed in environments requiring strictly sealed/passive chassis.

The chassis accommodates up to three M.2 2280 SSDs simultaneously.

• Slot 1 (M.2 2280 M-Key): PCIe 4.0 x4 NVMe (supports SATA)
• Slot 2 (M.2 2280 M-Key): PCIe 4.0 x4 NVMe (supports SATA)
• Slot 3 (M.2 2280 M-Key): PCIe 4.0 x4 NVMe (NVMe only, no SATA)

RAID Support: Intel RST supports RAID 0, 1, and 5 for NVMe drives. RAID 0/1 is available for SATA drives (restricted to the two SATA-capable slots).

No. The DN11 design prioritizes M.2 density and airflow. There is no 2.5“ drive bay inside the chassis. Storage is exclusively M.2-based.

The unit features four RJ45 ports, all supporting 2.5 Gigabit Ethernet (2500 Mbps).

• Controller: 4x Intel i226-LM
• Features: Supports Wake-on-LAN (WOL), PXE Boot, and Teaming.
• Use Case: The i226-LM is ideal for virtualization hosts (Proxmox/ESXi), soft-routers (pfSense/OPNsense), or industrial gateway segmentation.

The system supports up to four independent UHD displays (4K@60Hz).

• Ports: 2x HDMI 2.1 (TMDS), 2x DisplayPort 1.4a.
• GPU: Integrated Intel Arc Graphics (7 Xe-cores, 112 EUs).
• Note: The system utilizes the HBR3 standard for DisplayPort.

No, it is a barebone system. However, a dedicated M.2 2230 E-Key slot is available for wireless modules.

• Compatibility: Supports CNVi (Intel Integrated Connectivity) and PCIe/USB-based WLAN cards (e.g., Intel AX210/BE200).
• Antennas: The chassis has pre-punched openings for external antennas (requires pigtails).

Yes. This can be configured via:

1. BIOS Setting: “Power-On after Power-Fail” option in the Power Management menu.
2. Hardware Jumper: A physical jumper on the motherboard allows forcing the system to strictly “Always On” mode, bypassing the soft-switch logic (useful for remote installations).

The approved ambient operating temperature range is 0°C to 50°C (at non-condensing humidity).

Recommendation: Ensure sufficient airflow around the intake/exhaust vents, especially if operating near the 50°C limit under full AI/CPU load.

The unit utilizes an external AC-to-DC power adapter.

• Output: 19V DC, 6.32A (120 Watts)
• Input: 100~240V AC
• Connector: 5.5/2.5mm barrel plug.

The DN11 features a specialized 4-pin header (2.54 mm pitch) on the back panel for external control (e.g., for kiosks or rackmount setups). This header combines power control and CMOS reset functions. The pinout is as follows (Left to Right, looking at the back):

Note: Shuttle offers an optional cable accessory (CXP01) that breaks these pins out for easier integration.

While the BIOS offers a “Power-On after Power-Fail” setting, the DN11 also features a hardware jumper for mission-critical “Always-On” scenarios (bypassing the soft-off state entirely). Location: Locate the jumper labeled JP1 (typically near the front panel connectors). Setting:

• Pin 1-2 bridged (Default): Normal operation (Power button controls state).
• Pin 1-2 open: Always-On Hardware Mode (System starts immediately when power is applied).

Yes, besides the included VESA mount (75×75 / 100×100 mm), the chassis supports industry-standard mounting kits:

• DIN-Rail: Requires the optional accessory DIR01 (mounts the unit on a 35mm DIN-Rail).
• Rackmount: Requires the optional accessory PRM01 (2U rack mount front plate for two 1.3L units side-by-side).

Yes, the system hardware monitor (ITE IT8613E or compatible controller) supports a Watchdog Timer.

Configuration: The Watchdog can be configured in the BIOS under the “Advanced” → “Hardware Health Configuration” (or similar) menu.

Software: Shuttle provides a Watchdog Utility for Windows (available in the download center) to reset the timer from the OS level. Linux users can utilize standard `iTCO_wdt` or comparable kernel modules, though specific I/O mapping might be required depending on the kernel version.

The system utilizes a Firmware TPM (fTPM) 2.0 integrated into the Intel Core Ultra chipset.

BIOS Setting: Under “Security” → “TPM Configuration”, ensure “Security Device Support” is set to Enabled.

Usage: It is fully compatible with Windows 11 BitLocker and other security features requiring TPM 2.0. There is no header for a discrete physical TPM module.

You can use the Pin 1 & Pin 3 of the remote power header on the back panel (see “Remote Power On” question above).

1. Disconnect the AC power cord.
2. Bridge Pin 1 and Pin 3 for approx. 10 seconds using a jumper or conductive object.
3. Remove the bridge, reconnect power, and power on.