Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revision Previous revision
Next revision
Previous revision
faq:hardware:general_troubleshooting [2016/11/24 15:52]
CS [I receive I/O errors, or a blue screen with a message such as IRQ_NOT_LESS_OR_EQUAL and the computer simply reboots.]
faq:hardware:general_troubleshooting [2018/08/13 12:37]
TS [I receive I/O errors, or a blue screen with a message such as IRQ_NOT_LESS_OR_EQUAL and the computer simply reboots.] Fixed URL
Line 6: Line 6:
 Most such cases are caused by defective or incompatible memory chips. As a result, you should verify whether it is compatible with the installed chipset. Some memory makers publish their own memory compatibility lists. Most such cases are caused by defective or incompatible memory chips. As a result, you should verify whether it is compatible with the installed chipset. Some memory makers publish their own memory compatibility lists.
  
-Compatibility lists are also available on our [[http://global.shuttle.com/support_list.jsp|website]]+Compatibility lists are also available on our [[http://global.shuttle.com/support/supportList|website]]
 In the event that your memory is not listed, we suggest that you replace it. Individual memory modules may also be defective. In the event that your memory is not listed, we suggest that you replace it. Individual memory modules may also be defective.
  
 ===== My Shuttle XPC no longer boots up or there is no picture displayed on the monitor. Is the mainboard defective? ===== ===== My Shuttle XPC no longer boots up or there is no picture displayed on the monitor. Is the mainboard defective? =====
-The problem does not lie with the motherboard in 90of such cases. Please follow these steps to isolate the problem:+The problem is not with the motherboard in 90 per cent of such cases. Please follow these steps to isolate the problem:
  
-  - Please remove all non essential components (hard drives, disk drives, card reader, etc...) The CPU and memory, along with the video card if required, can be left in place at this stage.+  - Please remove all non-essential components (hard drives, disk drives, card reader, etc...) The CPU and memory, along with the video cardif required, can be left in place at this stage.
   - Please erase the CMOS by following this procedure:   - Please erase the CMOS by following this procedure:
     - Remove the electrical cord     - Remove the electrical cord
Line 21: Line 21:
   - Test the CPU in another system or another CPU in the current PC.    - Test the CPU in another system or another CPU in the current PC. 
   - Test the memory in another system, or different memory in the current XPC. We recommend the use of brand name memory for testing purposes.    - Test the memory in another system, or different memory in the current XPC. We recommend the use of brand name memory for testing purposes. 
-  - Test the video card in a new system or another video card in the current PC. +  - Test the video card in a new system or another video card in the current PC.
  
 ===== How to troubleshoot a computer that does not POST? ===== ===== How to troubleshoot a computer that does not POST? =====
 Sometimes it is difficult to know why a computer does not POST. A number of things could be wrong with the system including the motherboard, power supply or components. Sometimes it is difficult to know why a computer does not POST. A number of things could be wrong with the system including the motherboard, power supply or components.
  
-If the issue is being caused by a component whether it be defective or +If the issue is being caused by a componentbe it defective or 
-incorrectly seated you can use these steps to narrow the problem down:+incorrectly seatedyou can use these steps to narrow the problem down:
   * Power down the system.   * Power down the system.
   * Disconnect the cable from the back of your computer.   * Disconnect the cable from the back of your computer.
-  * Remove power from all external components, Hard Drive, optical drive (DVD and/or CD drive), external video card, if one is present, and use internal video, again if present. +  * Remove power from all external components, hard drive, optical drive (DVD and/or CD drive), external video card, if one is present, and use internal video, again if present. 
-  * Remove all RAM Sticks.+  * Remove all memory modules.
   * Disconnect CMOS Battery.   * Disconnect CMOS Battery.
   * Hold front power button with power cable DISCONNECTED for 30 seconds.   * Hold front power button with power cable DISCONNECTED for 30 seconds.
   * Reconnect CMOS Battery.   * Reconnect CMOS Battery.
-  * Replace one RAM module into the system+  * Replace one memory module. 
-  * Replace video card if one was originally in the system. +  * Replace video cardif one was originally in the system. 
-  * Reconnect power cord and reboot system. +  * Reconnect power cord and reboot the system. 
-  * System will halt at POST and asks if you wish to go into BIOS or Windows.+  * System will halt at POST and ask, if you wish to enter BIOS or load Windows.
   * Choose BIOS option by pressing the DEL Key.   * Choose BIOS option by pressing the DEL Key.
-  * Navigate to the Load Optimized Defaults entry in the main screen. +  * Navigate to the Load Optimized Defaults entry on the main screen. 
-  * Choose and accept that setting to optimize the BIOS defaults+  * Choose and accept this setting to optimise the BIOS settings
-  * Exit that screen and return to main BIOS screen.+  * Exit screen and return to main BIOS screen.
   * Navigate to Standard CMOS Features and make sure the date and time are accurate.   * Navigate to Standard CMOS Features and make sure the date and time are accurate.
   * Save and Exit the BIOS by pressing the F10 key.   * Save and Exit the BIOS by pressing the F10 key.
Line 49: Line 49:
   * Reboot system and see what happens.   * Reboot system and see what happens.
  
-If your system does not POST, please try the above procedure with one stick of RAM at a time by itself until you get a video screen. If you do not get a video screen, then something else might be wrong with your unit.+If your system does not POST, please try the above procedure with one memory module at a time by itself until you get a video screen. If you do not get a video screen, then something else might be wrong with your unit.
  
-If the system POSTs, continue attaching devices and testing each until the system is back +If the system POSTs, continue attaching devices and testing each until the system is back up. 
-up. +
  
-The above procedure should help you narrow down the issue if is being caused by a+The above procedure should help you narrow down the issueif it is being caused by a
 component. component.
  • Last modified: 2018/08/13 12:37
  • by TS