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| faq:hardware:general_troubleshooting [2016/11/24 16:02] – [My Shuttle XPC no longer boots up or there is no picture displayed on the monitor. Is the mainboard defective?] christian | faq:hardware:general_troubleshooting [2016/11/24 16:09] – [How to troubleshoot a computer that does not POST?] christian | ||
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| Sometimes it is difficult to know why a computer does not POST. A number of things could be wrong with the system including the motherboard, | Sometimes it is difficult to know why a computer does not POST. A number of things could be wrong with the system including the motherboard, | ||
| - | If the issue is being caused by a component | + | If the issue is being caused by a component, be it defective or |
| - | incorrectly seated you can use these steps to narrow the problem down: | + | incorrectly seated, you can use these steps to narrow the problem down: |
| * Power down the system. | * Power down the system. | ||
| * Disconnect the cable from the back of your computer. | * Disconnect the cable from the back of your computer. | ||
| - | * Remove power from all external components, | + | * Remove power from all external components, |
| - | * Remove all RAM Sticks. | + | * Remove all memory modules. |
| * Disconnect CMOS Battery. | * Disconnect CMOS Battery. | ||
| * Hold front power button with power cable DISCONNECTED for 30 seconds. | * Hold front power button with power cable DISCONNECTED for 30 seconds. | ||
| * Reconnect CMOS Battery. | * Reconnect CMOS Battery. | ||
| - | * Replace one RAM module | + | * Replace one memory |
| - | * Replace video card if one was originally in the system. | + | * Replace video card, if one was originally in the system. |
| - | * Reconnect power cord and reboot system. | + | * Reconnect power cord and reboot |
| - | * System will halt at POST and asks if you wish to go into BIOS or Windows. | + | * System will halt at POST and ask, if you wish to enter BIOS or load Windows. |
| * Choose BIOS option by pressing the DEL Key. | * Choose BIOS option by pressing the DEL Key. | ||
| - | * Navigate to the Load Optimized Defaults entry in the main screen. | + | * Navigate to the Load Optimized Defaults entry on the main screen. |
| - | * Choose and accept | + | * Choose and accept |
| - | * Exit that screen and return to main BIOS screen. | + | * Exit screen and return to main BIOS screen. |
| * Navigate to Standard CMOS Features and make sure the date and time are accurate. | * Navigate to Standard CMOS Features and make sure the date and time are accurate. | ||
| * Save and Exit the BIOS by pressing the F10 key. | * Save and Exit the BIOS by pressing the F10 key. | ||
| Line 49: | Line 49: | ||
| * Reboot system and see what happens. | * Reboot system and see what happens. | ||
| - | If your system does not POST, please try the above procedure with one stick of RAM at a time by itself until you get a video screen. If you do not get a video screen, then something else might be wrong with your unit. | + | If your system does not POST, please try the above procedure with one memory module |
| - | If the system POSTs, continue attaching devices and testing each until the system is back | + | If the system POSTs, continue attaching devices and testing each until the system is back up. |
| - | up. | + | |
| - | The above procedure should help you narrow down the issue if is being caused by a | + | The above procedure should help you narrow down the issue, if it is being caused by a |
| component. | component. | ||