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faq:hardware:general_troubleshooting [2016/11/24 16:02]
CS [My Shuttle XPC no longer boots up or there is no picture displayed on the monitor. Is the mainboard defective?]
faq:hardware:general_troubleshooting [2016/11/24 16:09]
CS [How to troubleshoot a computer that does not POST?]
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 Sometimes it is difficult to know why a computer does not POST. A number of things could be wrong with the system including the motherboard, power supply or components. Sometimes it is difficult to know why a computer does not POST. A number of things could be wrong with the system including the motherboard, power supply or components.
  
-If the issue is being caused by a component whether it be defective or +If the issue is being caused by a componentbe it defective or 
-incorrectly seated you can use these steps to narrow the problem down:+incorrectly seatedyou can use these steps to narrow the problem down:
   * Power down the system.   * Power down the system.
   * Disconnect the cable from the back of your computer.   * Disconnect the cable from the back of your computer.
-  * Remove power from all external components, Hard Drive, optical drive (DVD and/or CD drive), external video card, if one is present, and use internal video, again if present. +  * Remove power from all external components, hard drive, optical drive (DVD and/or CD drive), external video card, if one is present, and use internal video, again if present. 
-  * Remove all RAM Sticks.+  * Remove all memory modules.
   * Disconnect CMOS Battery.   * Disconnect CMOS Battery.
   * Hold front power button with power cable DISCONNECTED for 30 seconds.   * Hold front power button with power cable DISCONNECTED for 30 seconds.
   * Reconnect CMOS Battery.   * Reconnect CMOS Battery.
-  * Replace one RAM module into the system+  * Replace one memory module. 
-  * Replace video card if one was originally in the system. +  * Replace video cardif one was originally in the system. 
-  * Reconnect power cord and reboot system. +  * Reconnect power cord and reboot the system. 
-  * System will halt at POST and asks if you wish to go into BIOS or Windows.+  * System will halt at POST and ask, if you wish to enter BIOS or load Windows.
   * Choose BIOS option by pressing the DEL Key.   * Choose BIOS option by pressing the DEL Key.
-  * Navigate to the Load Optimized Defaults entry in the main screen. +  * Navigate to the Load Optimized Defaults entry on the main screen. 
-  * Choose and accept that setting to optimize the BIOS defaults+  * Choose and accept this setting to optimise the BIOS settings
-  * Exit that screen and return to main BIOS screen.+  * Exit screen and return to main BIOS screen.
   * Navigate to Standard CMOS Features and make sure the date and time are accurate.   * Navigate to Standard CMOS Features and make sure the date and time are accurate.
   * Save and Exit the BIOS by pressing the F10 key.   * Save and Exit the BIOS by pressing the F10 key.
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   * Reboot system and see what happens.   * Reboot system and see what happens.
  
-If your system does not POST, please try the above procedure with one stick of RAM at a time by itself until you get a video screen. If you do not get a video screen, then something else might be wrong with your unit.+If your system does not POST, please try the above procedure with one memory module at a time by itself until you get a video screen. If you do not get a video screen, then something else might be wrong with your unit.
  
-If the system POSTs, continue attaching devices and testing each until the system is back +If the system POSTs, continue attaching devices and testing each until the system is back up. 
-up. +
  
-The above procedure should help you narrow down the issue if is being caused by a+The above procedure should help you narrow down the issueif it is being caused by a
 component. component.
  • Last modified: 2018/08/13 12:37
  • by TS