Maintenance-related FAQ

Proceed as follows to clean the device:

  1. First switch off the device and unplug the DC power cord.
  2. Use a soft, lint-free cloth for cleaning; a clean microfibre cloth is ideal.
    • A dry cloth is generally sufficient.
    • To achieve a better cleaning effect, the cloth can be slightly wet with water.
    • For disinfection, a cleaning agent containing alcohol (max. 75%) may be used.
    • Never spray cleaning agent directly onto the monitor, but just onto the cloth.
    • Sweep the cloth carefully across the monitor from top to bottom.
    • If you have dampened the cloth slightly, you should then use a second soft and dry cloth to reliably remove all moisture.
  3. The best way to clean crevices, corners or sockets is to use a soft brush carefully.
    • When you do this, hold the brush as upright as possible so that only the bristles of the brush touch the device and the surround of the bristles cannot scratch the surface.
  4. If dust accumulates in the ventilation slots, it should be sucked out using a brush attachment.
    • When you do this, make sure that the vacuum cleaner attachment does not touch the device.

Important warnings:

Do not use any cleaning agents that are not suitable for LCDs. To do this, check the product specifications.

Avoid the following cleaning agents, because they may damage the monitor and chassis:

  • Agents which contain solvents, for example gasoline, acetone, paint thinner
  • Agents which contain acid, for example vinegar or citric acid
  • Agents which contain abrasive particles
  • Car care products such as car polish or car wax

Caution: The openings at the side and rear are not protected against dust or moisture.

Current Shuttle all-in-one PCs (XPC all-in-one X50 series from V4, P20U, P90U, P51U) are protected according to the IP54 standard.

Bear in mind that the IP54 certification only applies to the front of the device:

  • In relation to solids: Protected to a limited extent against the ingress of dust
  • In relation to liquids: Protection against any splashing water, protected to a limited extent against the ingress of moisture

CMOS is a physical part of the mainboard, a memory that stores the BIOS/EFI settings.

Without energy, the CMOS resets and loses all settings. The small battery acts as backup and keeps it powered. CMOS batteries are attached directly to the mainboard and can power the CMOS for years.

When you power on your PC and receive a message like “CMOS Checksum Error”, the CMOS battery needs to be replaced.

There are three sorts of batteries.

Coin cell CR1220 (3V) with wireLithium coin cell CR2032 (3V) with wireLithium coin cell CR2032 (3V)

Use the pagination buttons at the end of the table ↓ or enter a model name in the search box on the right: →

Coin cell CR1220 (3V) with wireLithium coin cell CR2032 (3V) with wireLithium coin cell CR2032 (3V)
NC01UDH02UD10
NC01U3DH02U5D1416S
NC01U5DH110K45
NC01U7DH110SEK48
NS01ADH170NS02A
DH270NS02E
DH310P20U
DH370P90U
DL10JSA67G2
DQ170SA76R4
DS10USB51G
DS10U3SB52G2
DS10U5SB61G2
DS10U7SB65G2
DS437SB75G2
DS437TSB77G5
DS47SB81P
DS57USB83G2
DS57U3SB83G5
DS57U5SB83G5M
DS57U7SB86i
DS61SB87G5
DS67USB95P
DS67U3SD11G5
DS67U5SD30G2
DS67U7SD30G2 Plus
DS68USD31P
DS68U3SD32G2
DS77USD32G5
DS77U3SD36G5
DS77U5SD36G5M
DS77U7SD37P2
DS81SD39P2
DS81LSG31G2
DS87SG31G2V2
DX30SG31G5
EN01J3SG31G5V2
EN01J4SG33G5
NC02USG33G5M
NC02U3SG33G5M Deluxe
NC02U5SG33G6 Deluxe
NC02U7SG41J1
NC03USG41J1 Plus
NC03U3SG41J4
NC03U5SG41R4
NC03U7SG45H7
NC10USH110R4
NC10U3SH170R6
NC10U5SH310R4
NC10U7SH370R6
P51USH370R6 Plus
P51U3SH370R8
X70MSH55J2
X70SSH61R4
XC60JSH67H3
XH110SH67H7
XH110GSH81R4
XH110VSH87R6
XH170VSH97R6
XH270SH97R8
XH310SK21G
XH310SK22G2
XH310RSK43G
XH310RVSK83G
XH310VSN21G5
XH310VSN25P
XH61SN26P
XH61VSN27P2
XS35SN41G2
XS35GTSN41G2V2
XS35GTV2SN41G2V3
XS35V2SN45G
XS35V3SN67H3
XS35V3LSN68PTG5
XS35V4SN68PTG6 Deluxe
XS35V5SN68SG2
XS36VSN78SH7
XS36V4SN85G4
XS36V5SN95G5
XS36VLSP35P2
DH410SP35P2 Pro
DH410SSP45H7
DH470SS21T
SS30G2
SS31T
SS50
SS51G
SS56G
SS56L
SS58G2
SS58G2SE
SS59G
ST20G5
ST61G4
ST62K
SV24
SX38P2 Pro
SX48P2
SX58H7
SX58H7 Pro
SX58J3
SX79R5
SZ170R6
SZ170R8
SZ270R8
SZ270R9
SZ68R5
SZ77R5
SZ87R6
X27
X27D
X50V2
X50V2 Plus
X50V3
X50V3L
X50V4
X50V5
X50V5U3
X50V6
X50V6U3
X50V7
X50V7U3
XG41
XH81
XH81V
XH97V
XH410G
XH410
XH410V

In case the snap lock at the front panel of your Shuttle PC gets broken, follow these steps to replace it with a new one.

  1. Release the front panel from the case by pressing the four clips lightly.
  2. Use a pair of tweezers to remove the snap lock from the panel.
  3. Insert a new snap lock.

Due to the XPC's small footprint design, the thermal dynamics are very different from the ones of a regular full-size PC. Whilst normal PCs may run cooler with the case cover taken off, an XPC has strikingly unique properties.

Our design team has carefully considered and tested the thermal properties of an open-case XPC. Contrary to popular beliefs, the CPU, hard drive(s) and mainboard temperatures are higher when the case cover is taken off. Opening the case actually reduces the airflow through the case. The vents at the front of an XPC no longer take air in; therefore, the airflow around the PWM and MOSFET is significantly lower.

We strongly recommend to leave the aluminium case cover on when the XPC is in operation. Not only will this improve the thermal dynamics of your XPC, it looks stunning as well!

  • Last modified: 2020/12/18 14:56
  • by TS