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faq:omninas:kd20 [2017/12/07 11:58] – [How do I update the firmware?] christian | faq:omninas:kd20 [2020/12/09 10:19] (current) – SH | ||
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====== KD20 ====== | ====== KD20 ====== | ||
+ | ===== I cannot access my OMNINAS on a local network under Windows 10. What can I do? ===== | ||
+ | For security reasons, SMB1 is disabled under Windows 10 by default. | ||
+ | If you want to continue using network drives in combination with your KD20, this protocol must be re-activated in your operating system again first. | ||
+ | |||
+ | Please find more information on how to do this at: | ||
+ | [[https:// | ||
+ | |||
+ | |||
===== Is the OMNINAS app supported by iOS 11? ===== | ===== Is the OMNINAS app supported by iOS 11? ===== | ||
OMNINAS for iOS is a 32-bit application. iOS 11 only supports 64-bit apps. Since the OMNINAS app is also discontinued, | OMNINAS for iOS is a 32-bit application. iOS 11 only supports 64-bit apps. Since the OMNINAS app is also discontinued, | ||
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- Please note that the NAS device does not support HDDs without temperature sensor support (SMART temperature required). | - Please note that the NAS device does not support HDDs without temperature sensor support (SMART temperature required). | ||
- | ===== How do I update the firmware? ===== | ||
- | - Please download the latest firmware from the Shuttle website. \\ {{: | ||
- | - Save the firmware file to a desired folder. \\ <wrap hi>Note: DO NOT extract or unzip the *.tar file!</ | ||
- | - Run the Finder software to search your local network for your OMNINAS and then press the connect button. (If you only have one OMNINAS, the Finder connects to the web UI automatically.) \\ {{: | ||
- | - After connecting to the web UI, please enter your user name and password for login. \\ {{: | ||
- | - Click the settings icon to enter the settings page. \\ {{: | ||
- | - This information will show your current firmware version. \\ {{: | ||
- | - Go to the Firmware Update page, browse to the file that you have saved as explained above and then click update. \\ {{: | ||
- | - The firmware update is now being processed. \\ {{: | ||
- | - A message will be shown when the update process is completed. \\ {{: | ||
- | - You may also visit the log page to see more information on the update process. \\ {{: | ||
===== How do I find the MAC address of my OMNINAS? ===== | ===== How do I find the MAC address of my OMNINAS? ===== | ||
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===== How does the Reset button work? ===== | ===== How does the Reset button work? ===== | ||
- | Reset button can be used when you forget | + | The Reset button can be used when you have no access to the administrator password or intend |
* Administration password change to default (blank) | * Administration password change to default (blank) | ||
* Network Setting (OMNINAS KD20 Name and DHCP change to Auto) | * Network Setting (OMNINAS KD20 Name and DHCP change to Auto) | ||
- | How to use reset button? | + | How do I use the Reset button? |
- | - Turn on OMNINAS. | + | - Turn on your OMNINAS. |
- | - Use a long, thin pin to press the Reset button more than 3 seconds | + | - Use a long, thin pin to hold the Reset button |
- Administrator’s password will be changed to the default value (blank) | - Administrator’s password will be changed to the default value (blank) | ||
- Network Settings (OMNINAS KD20 name and IP address setting will be changed to Auto-DHCP) | - Network Settings (OMNINAS KD20 name and IP address setting will be changed to Auto-DHCP) | ||
- | - Use Finder to re-connect your OMNINAS. \\ {{: | + | - Please use the Finder |
- | - OMNINAS KD20 name will be changed to default (OMNINAS plus last 6 digits of Mac address as the default name) and the IP address | + | - The OMNINAS KD20 name will be changed to default (OMNINAS plus last 6 digits of the Mac address as the default name) and the IP address will be changed to the automatically assigned |
- | ===== I cannot map the network drive ===== | + | ===== I cannot map the network drive. ===== |
- Use the delete network drive function to clean any conflicting or unused network drives (in DOS box, use net use * /delete command to clean up all network drives) | - Use the delete network drive function to clean any conflicting or unused network drives (in DOS box, use net use * /delete command to clean up all network drives) | ||
- Change the assigned drive letter in the map network drive function by clicking on the downward arrow next to the drive letter to open the drop-down menu. | - Change the assigned drive letter in the map network drive function by clicking on the downward arrow next to the drive letter to open the drop-down menu. | ||
- | ===== How to check my firmware version? ===== | + | ===== How do I check my firmware version? ===== |
- | There are **two methods** to check KD20 firmware version. One is from Finder | + | There are **two methods** to check the KD20 firmware version. One option |
- | - To check firmware | + | - To check firmware |
- | - To check firmware | + | - To check firmware |
- | - Use finder | + | - Use the Finder software |
- | - Log in Web UI with your password. \\ {{: | + | - Log in to the web UI with your details. \\ {{: |
- | ===== Why my folders | + | ===== Why are my folders limited to a maximum capacity of 99 MB? ===== |
- | This bug was fixed, please download the latest firmware from Shuttle website. | + | This bug has been fixed, please download the latest firmware from the Shuttle website. |
- | ===== What format type for external storage ===== | + | ===== What file system will external storage |
- | If you format your external devices connected to OMNINAS, | + | If you format your external devices connected to OMNINAS, |
{{: | {{: | ||
- | ===== How to check my fan is working | + | ===== How can I make sure the fan is working |
- | By default the fan is not activated when HDD temperature is below 55°C, as defined by the HDD temperature reading from HDD SAMRT function. | + | By default, the fan remains idle as long as HDD temperatures are below 55°C, as defined by the HDD temperature reading from HDD SMART function. |
- | The following criteria depicts the system fan behavior: | + | The following criteria depicts the system fan behaviour: |
* Below 55°C - Fan is off | * Below 55°C - Fan is off | ||
* 55°C to 59°C - Fan is active | * 55°C to 59°C - Fan is active | ||
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* 62°C and above - System shuts down | * 62°C and above - System shuts down | ||
- | - Go to Web UI and enter the Settings | + | - Go to web UI and enter the Settings |
- | - Check you fan in working | + | - Check if your fan is working |
- | - Go to Web UI and enter the Storage/ Disk Manager Page. Press the Info button | + | - Go to the web UI and enter the Storage/ Disk Manager Page. Press the Info button |
- | - Check SMART Attributes | + | - Check the SMART attributes |
- | - KD20 will catch HDD SMART info every ten minutes. The fan actives when HDD temperature is between 55°C-62°C. The system will also shut down automatically | + | - The KD20 will fetch updates of HDD SMART every ten minutes. The fan will be activated if HDD temperatures are between 55°C and 62°C. The system will shut down automatically |
<WRAP center round important 60%> | <WRAP center round important 60%> | ||
- | Remark: If your fan don' | + | Remark: If your fan won' |
</ | </ | ||
- | ===== How to use iTunes ===== | + | ===== How do I use iTunes? ===== |
- | - Choose | + | - Use the Finder software to find your KD20 and click the Map Network Drives. Then press the Connect button to map the iTunes folder as a virtual drive. \\ {{: |
- | - iTunes folder | + | - Your iTunes folder |
- | - Under My Computer | + | - Under My Computer you should |
- | - Drag your music files to the mapped iTunes | + | - Drag your music files to the mapped iTunes |
- Login to the administrator page. \\ {{: | - Login to the administrator page. \\ {{: | ||
- | - Click Settings icon to enter the setting | + | - Click the Settings icon to enter the settings |
- | - Click iTunes Server Page. Make sure iTunes Server function | + | - Click the iTunes Server Page. Make sure the iTunes Server function |
- Note: If the Auto Rescan setting is 30 Minutes/ 60 Minutes/ 90 Minutes/ 120 Minutes, the system will automatically rescan every 30 minutes/ 60 Minutes/ 90 Minutes/ 120 Minutes. \\ {{: | - Note: If the Auto Rescan setting is 30 Minutes/ 60 Minutes/ 90 Minutes/ 120 Minutes, the system will automatically rescan every 30 minutes/ 60 Minutes/ 90 Minutes/ 120 Minutes. \\ {{: | ||
- | - Entering | + | - Now enter iTunes, |
- | - For listening music from iTunes folder through OMNINAS Android/ | + | - For listening |
- | ===== How can I read hard drives from an OMNINAS | + | ===== How can I read hard drives from a Shuttle |
- | You can also use a PC should you wish to access the contents of a hard drive written | + | You can also use a PC to access the contents of a hard drive used in an OMNINAS (e.g. KS10 KD20, KD21, KD22) if you don' |
<WRAP center round important 60%> | <WRAP center round important 60%> | ||
**Please note**: Shuttle cannot accept responsibility for loss of data and damage caused by the use of the following programs: | **Please note**: Shuttle cannot accept responsibility for loss of data and damage caused by the use of the following programs: | ||
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* [[http:// | * [[http:// | ||
- | ===== Can I move the hard disks from one KD20 to another | + | ===== Can I move hard disks from one KD20 to another? ===== |
- | This question might be relevant in the following situations: | + | This question might become |
- | * KD20 has been replaced (e.g. due to hardware defect) | + | * A KD20 has been replaced (e.g. due to hardware defect) |
- | * After the reset of KD20 to factory default settings | + | * After reset to factory default settings |
<WRAP center round important 60%> | <WRAP center round important 60%> | ||
- | **Caution**: | + | **Caution**: |
</ | </ | ||
- | The setting | + | The setting |
- | - The KD20 system | + | - Make sure the KD20 is switched off. |
- | - Put the old disks with the important data aside for later use. Install | + | - Put the old disks with the important data aside for later use. Please install |
- | - Switch | + | - Now switch |
- | - Switch | + | - Switch |
- | - Switch on KD20. The original status should be recovered now. This includes the RAID mode, user configuration, | + | - Switch on the KD20. The original status should be recovered now. This includes the RAID mode, user configuration, |
- | ===== OMNINAS Firmware update via USB ===== | + | |
+ | |||
+ | ===== " | ||
<WRAP center round important 60%> | <WRAP center round important 60%> | ||
- | **Note**: This instruction | + | The **Omninas.net** service **" |
</ | </ | ||
- | - Download the following file suitable for your Shuttle OMNINAS: | ||
- | * [[KS10]] Firmware: http:// | ||
- | * [[KD20]] Firmware: http:// | ||
- | * [[KD21]] Firmware: http:// | ||
- | * [[KD22]] Firmware: http:// | ||
- | - Unzip the ZIP file downloaded onto a FAT32 formatted, empty USB 2.0 stick (sticks with USB 3.0 interface are not suitable for this process). | ||
- | - Remove the LAN cable and the hard disk(s) from your NAS. To reinsert correctly, note the order of hard disk 1 and 2. | ||
- | - Insert the USB stick into the front USB port on the NAS and start the unit. | ||
- | - The LEDs on the NAS will illuminate red and flash during the process, which takes a few minutes. The unit will switch off automatically later. | ||
- | - Remove the USB stick and reinsert the hard disks into the unit in the correct order. | ||
- | - The update is completed by starting the NAS by pressing the power button. | ||
- | ===== " | ||
Server error means your NAS is not able to connect to Shuttle DDNS server or registration error and it might come with vary reasons. When you see " | Server error means your NAS is not able to connect to Shuttle DDNS server or registration error and it might come with vary reasons. When you see " | ||
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- This is suitable for new user or already **backup your data to another drive**. | - This is suitable for new user or already **backup your data to another drive**. | ||
- Go to Factory Reset page to reset your NAS configuration and follow the wizard procedures to complete the share box setup. \\ {{: | - Go to Factory Reset page to reset your NAS configuration and follow the wizard procedures to complete the share box setup. \\ {{: | ||
- | - At wizard step 3, it detected automatically if you internet are connected or not connected. Please make sure it is connected for share box registeration. \\ {{: | + | - At wizard step 3, it detected automatically if you internet are connected or not connected. Please make sure it is connected for share box registration. \\ {{: |
- Share box registered successfully at wizard step 3. \\ {{: | - Share box registered successfully at wizard step 3. \\ {{: | ||
- | - This is suitable for advance | + | - This is suitable for an advanced |
- Open DOS box and type “ping 8.8.8.8” to check Google DNS connection. \\ Correct connection will have below screenshot. \\ {{: | - Open DOS box and type “ping 8.8.8.8” to check Google DNS connection. \\ Correct connection will have below screenshot. \\ {{: | ||
- | - If you didn’t have see above screenshot and showed connection timeout , please stop and check your internet connection first. | + | - If you didn’t have see above screenshot and showed connection timeout, please stop and check your internet connection first. |
- | - Type www.omninas.net in browser to check Shuttle DDNS server connection. If connection | + | - Type www.omninas.net in browser to check Shuttle DDNS server connection. If the connection |
- If access correctly then type user registered name in “OMNINAS Name” to start the connection. \\ {{: | - If access correctly then type user registered name in “OMNINAS Name” to start the connection. \\ {{: | ||
- You also can type “ping XXXXXX.omninas.net” in DOS windows to check the registration is working or not. \\ Note: Replace the XXXXXX with your registered name. \\ If it returns with below message means your registration existed at Shuttle DDNS. \\ {{: | - You also can type “ping XXXXXX.omninas.net” in DOS windows to check the registration is working or not. \\ Note: Replace the XXXXXX with your registered name. \\ If it returns with below message means your registration existed at Shuttle DDNS. \\ {{: | ||
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There are some routers that might reassign a different IP address when OMNINAS reboots during NAS configuration. It will cause the wizard page be stopped at step 5. | There are some routers that might reassign a different IP address when OMNINAS reboots during NAS configuration. It will cause the wizard page be stopped at step 5. | ||
- | - If you found the wizard stopped at step 5, you can user finder to check OMNINAS IP address. \\ {{: | + | - If you found the wizard stopped at step 5, you can use finder to check OMNINAS IP address. \\ {{: |
- You will find the wizard stop at step5 due to the IP address was reassigned by router. \\ {{: | - You will find the wizard stop at step5 due to the IP address was reassigned by router. \\ {{: | ||
- Close the wizard window and reconnect by finder. \\ {{: | - Close the wizard window and reconnect by finder. \\ {{: | ||
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===== I replaced my OMNINAS but I cannot set the Share Box to the same name ===== | ===== I replaced my OMNINAS but I cannot set the Share Box to the same name ===== | ||
+ | |||
+ | <WRAP center round important 60%> | ||
+ | The **Omninas.net** service **" | ||
+ | </ | ||
+ | |||
+ | |||
Every Share Box registered account is connected with one Mac ID address. If you have changed your OMNINAS then it comes with different Mac ID address. You can register another new account or send your request with used old account name to Service Center. We will do the adjustment for you immediately. | Every Share Box registered account is connected with one Mac ID address. If you have changed your OMNINAS then it comes with different Mac ID address. You can register another new account or send your request with used old account name to Service Center. We will do the adjustment for you immediately. | ||
Problem: Share Box account has been registered already. \\ {{: | Problem: Share Box account has been registered already. \\ {{: | ||
- | * Submit your request to Shuttle for using registered account with different mac address. Please provide your registered account name and Mac ID address. | + | * Submit your request to Shuttle for using a registered account with different mac address. Please provide your registered account name and Mac ID address. |
===== How to install a printer connected to an OMNINAS ===== | ===== How to install a printer connected to an OMNINAS ===== |