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faq:omninas:kd20 [2017/12/07 15:46] – [How to check my fan is working normally?] christianfaq:omninas:kd20 [2020/12/09 10:19] (current) SH
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 ====== KD20 ====== ====== KD20 ======
 +===== I cannot access my OMNINAS on a local network under Windows 10. What can I do? =====
 +For security reasons, SMB1 is disabled under Windows 10 by default.
 +If you want to continue using network drives in combination with your KD20, this protocol must be re-activated in your operating system again first. 
 +
 +Please find more information on how to do this at:
 +[[https://docs.microsoft.com/de-at/windows-server/storage/file-server/troubleshoot/detect-enable-and-disable-smbv1-v2-v3|How to detect, enable and disable SMBv1]]
 +
 +
 ===== Is the OMNINAS app supported by iOS 11? ===== ===== Is the OMNINAS app supported by iOS 11? =====
 OMNINAS for iOS is a 32-bit application. iOS 11 only supports 64-bit apps. Since the OMNINAS app is also discontinued, there is unfortunately no further support. OMNINAS for iOS is a 32-bit application. iOS 11 only supports 64-bit apps. Since the OMNINAS app is also discontinued, there is unfortunately no further support.
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   - Please note that the NAS device does not support HDDs without temperature sensor support (SMART temperature required).   - Please note that the NAS device does not support HDDs without temperature sensor support (SMART temperature required).
  
-===== How do I update the firmware? ===== 
-  - Please download the latest firmware from the Shuttle website. \\ {{:faq:omninas:kd20:kd20_firmware_update_01.jpg?nolink&400|}} 
-  - Save the firmware file to a desired folder. \\ <wrap hi>Note: DO NOT extract or unzip the *.tar file!</wrap> \\ {{:faq:omninas:kd20:kd20_firmware_update_02.jpg?nolink&400|}} 
-  - Run the Finder software to search your local network for your OMNINAS and then press the connect button. (If you only have one OMNINAS, the Finder connects to the web UI automatically.) \\ {{:faq:omninas:kd20:kd20_firmware_update_03.jpg?nolink&400|}} 
-  - After connecting to the web UI, please enter your user name and password for login. \\ {{:faq:omninas:kd20:kd20_firmware_update_04.jpg?nolink&400|}} 
-  - Click the settings icon to enter the settings page. \\ {{:faq:omninas:kd20:kd20_firmware_update_05.jpg?nolink&400|}} 
-  - This information will show your current firmware version. \\ {{:faq:omninas:kd20:kd20_firmware_update_06.jpg?nolink&400|}} 
-  - Go to the Firmware Update page, browse to the file that you have saved as explained above and then click update. \\ {{:faq:omninas:kd20:kd20_firmware_update_07.jpg?nolink&400|}} 
-  - The firmware update is now being processed. \\ {{:faq:omninas:kd20:kd20_firmware_update_08.jpg?nolink&400|}} 
-  - A message will be shown when the update process is completed. \\ {{:faq:omninas:kd20:kd20_firmware_update_09.jpg?nolink&400|}} 
-  - You may also visit the log page to see more information on the update process. \\ {{:faq:omninas:kd20:kd20_firmware_update_10.jpg?nolink&400|}} 
  
 ===== How do I find the MAC address of my OMNINAS? ===== ===== How do I find the MAC address of my OMNINAS? =====
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 By default, the fan remains idle as long as HDD temperatures are below 55°C, as defined by the HDD temperature reading from HDD SMART function.  By default, the fan remains idle as long as HDD temperatures are below 55°C, as defined by the HDD temperature reading from HDD SMART function. 
  
-The following criteria depicts the system fan behavior:+The following criteria depicts the system fan behaviour:
   * Below 55°C - Fan is off   * Below 55°C - Fan is off
   * 55°C to 59°C - Fan is active   * 55°C to 59°C - Fan is active
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   * 62°C and above - System shuts down   * 62°C and above - System shuts down
  
-  - Go to web UI and enter the Settings page. Tick the Fan control to "Always on" then press "Save". \\ {{:faq:omninas:kd20:kd20_fan_04.jpg?nolink&500|}} +  - Go to web UI and enter the Settings page. Set fan control to "Always on" and then press "Save". \\ {{:faq:omninas:kd20:kd20_fan_04.jpg?nolink&500|}} 
-    - Check you fan in working or not from the back panel.  +    - Check if your fan is working by touching the back panel.  
-  - Go to Web UI and enter the Storage/ Disk Manager Page. Press the Info button of S.M.A.R.T column. \\ {{:faq:omninas:kd20:kd20_fan_01.jpg?nolink&500|}} +  - Go to the web UI and enter the Storage/ Disk Manager Page. Press the Info button in the S.M.A.R.T column. \\ {{:faq:omninas:kd20:kd20_fan_01.jpg?nolink&500|}} 
-    - Check SMART Attributes – ID # 194 to find out your HDD temperature. In this example, the HDD temperature is 56 degree C with range Min/Max 23/63 degree C. \\ {{:faq:omninas:kd20:kd20_fan_02.jpg?nolink&500|}} +    - Check the SMART attributes – ID # 194 to learn more about your HDD temperatures. In this example, the HDD temperature is 56°C with range of Min/Max 23/63 °C. \\ {{:faq:omninas:kd20:kd20_fan_02.jpg?nolink&500|}} 
-    - KD20 will catch HDD SMART info every ten minutes. The fan actives when HDD temperature is between 55°C-62°C. The system will also shut down automatically when temperature is over 62°C. \\ {{:faq:omninas:kd20:kd20_fan_03.jpg?nolink&500|}}+    - The KD20 will fetch updates of HDD SMART every ten minutes. The fan will be activated if HDD temperatures are between 55°C and 62°C. The system will shut down automatically from temperatures of 62°C and above. \\ {{:faq:omninas:kd20:kd20_fan_03.jpg?nolink&500|}}
  
 <WRAP center round important 60%> <WRAP center round important 60%>
-Remark: If your fan don'works when HDD temperature limit reaches 55°C, please contact your dealer or Shuttle to exchange the fan.+Remark: If your fan won'start spinning if a temperature of 55°C is exceeded, please contact your dealer or Shuttle to exchange the fan.
 </WRAP> </WRAP>
  
  
-===== How to use iTunes ===== +===== How do I use iTunes===== 
-  - Choose your KD20 from Finder and Click the Map Network Drives. Then press the Connect button to map iTunes folder as a virtual drive. \\ {{:faq:omninas:kd20:kd20_itunes_01.jpg?nolink&500|}} +  - Use the Finder software to find your KD20 and click the Map Network Drives. Then press the Connect button to map the iTunes folder as a virtual drive. \\ {{:faq:omninas:kd20:kd20_itunes_01.jpg?nolink&500|}} 
-  - iTunes folder is mapped. \\ {{:faq:omninas:kd20:kd20_itunes_02.jpg?nolink&500|}} +  - Your iTunes folder has been mapped. \\ {{:faq:omninas:kd20:kd20_itunes_02.jpg?nolink&500|}} 
-  - Under My Computer program you should see the virtual drive. \\ {{:faq:omninas:kd20:kd20_itunes_03.jpg?nolink&500|}} +  - Under My Computer you should now see it as a virtual drive. \\ {{:faq:omninas:kd20:kd20_itunes_03.jpg?nolink&500|}} 
-  - Drag your music files to the mapped iTunes drives. \\ {{:faq:omninas:kd20:kd20_itunes_04.jpg?nolink&500|}}+  - Drag your music files to the mapped iTunes drive. \\ {{:faq:omninas:kd20:kd20_itunes_04.jpg?nolink&500|}}
   - Login to the administrator page. \\ {{:faq:omninas:kd20:kd20_itunes_05.jpg?nolink&500|}}   - Login to the administrator page. \\ {{:faq:omninas:kd20:kd20_itunes_05.jpg?nolink&500|}}
-  - Click Settings icon to enter the setting page. \\ {{:faq:omninas:kd20:kd20_itunes_06.jpg?nolink&500|}} +  - Click the Settings icon to enter the settings page. \\ {{:faq:omninas:kd20:kd20_itunes_06.jpg?nolink&500|}} 
-  - Click iTunes Server Page. Make sure iTunes Server function was started and press Rescan if the setting for Auto Rescan is Never. \\ {{:faq:omninas:kd20:kd20_itunes_07.jpg?nolink&500|}}+  - Click the iTunes Server Page. Make sure the iTunes Server function has been started and press Rescan if the setting for Auto Rescan is Never. \\ {{:faq:omninas:kd20:kd20_itunes_07.jpg?nolink&500|}}
   - Note: If the Auto Rescan setting is 30 Minutes/ 60 Minutes/ 90 Minutes/ 120 Minutes, the system will automatically rescan every 30 minutes/ 60 Minutes/ 90 Minutes/ 120 Minutes. \\ {{:faq:omninas:kd20:kd20_itunes_08.jpg?nolink&500|}}   - Note: If the Auto Rescan setting is 30 Minutes/ 60 Minutes/ 90 Minutes/ 120 Minutes, the system will automatically rescan every 30 minutes/ 60 Minutes/ 90 Minutes/ 120 Minutes. \\ {{:faq:omninas:kd20:kd20_itunes_08.jpg?nolink&500|}}
-  - Entering iTunes program, you should see the KD20 under SHARED. Click the KD20 to access the music. \\ {{:faq:omninas:kd20:kd20_itunes_09.jpg?nolink&500|}} +  - Now enter iTunes, and you should see the KD20 listed under SHARED. Now click the KD20 to access the music. \\ {{:faq:omninas:kd20:kd20_itunes_09.jpg?nolink&500|}} 
-  - For listening music from iTunes folder through OMNINAS Android/iOS APP, please refer to user manual. \\ {{:faq:omninas:kd20:kd20_itunes_10.jpg?nolink&500|}}+  - For listening to music from your iTunes folder through the OMNINAS Android/iOS app, please refer to the user manual. \\ {{:faq:omninas:kd20:kd20_itunes_10.jpg?nolink&500|}}
  
-===== How can I read hard drives from an OMNINAS Shuttle on a PC? ===== +===== How can I read hard drives from Shuttle OMNINAS on a PC? ===== 
-You can also use a PC should you wish to access the contents of a hard drive written in an OMNINAS Shuttle (e.g. KS10 KD20, KD21, KD22) and no longer have the NAS model originally used to hand. However, this is not yet possible using Windows add-ons alone and you will need one of the following third-party programs. You can only read disks created as SINGLE or RAID-1. You cannot normally read disks created with JBOD and RAID-configurations.+You can also use a PC to access the contents of a hard drive used in an OMNINAS (e.g. KS10 KD20, KD21, KD22) if you don'have access to the original NAS model any longer. However, this is not possible using Windows add-ons alone, so you will need one of the following third-party programs. You may only read disks created in SINGLE or RAID 1. Usually, you cannot read disks created in JBOD and RAID 0 configuration.
 <WRAP center round important 60%> <WRAP center round important 60%>
 **Please note**: Shuttle cannot accept responsibility for loss of data and damage caused by the use of the following programs: **Please note**: Shuttle cannot accept responsibility for loss of data and damage caused by the use of the following programs:
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   * [[http://www.finerecovery.com/xfsrecovery.html|XFS Data Recovery Studio]]   * [[http://www.finerecovery.com/xfsrecovery.html|XFS Data Recovery Studio]]
  
-===== Can I move the hard disks from one KD20 to another KD20? ===== +===== Can I move hard disks from one KD20 to another? ===== 
-This question might be relevant in the following situations: +This question might become relevant in the following situations: 
-  * KD20 has been replaced (e.g. due to hardware defect) +  * KD20 has been replaced (e.g. due to hardware defect) 
-  * After the reset of KD20 to factory default settings+  * After reset to factory default settings
  
 <WRAP center round important 60%> <WRAP center round important 60%>
-**Caution**: Shuttle makes no warranty regarding the contens of this text and shall not be liable for any consequential damages, loss of data or loss of profit resulting from the use of KD20. Even the RAID 1 configuration (Data mirroring to a second hard disk) does not mean an absolut safety against data loss, which may occur through accidental misuse, malicious software or faulty hardware. We stongly recommend to backup all important data on a regular basis and you should place this data storage to a different location.+**Caution**: Shuttle does not guarantee the below procedure works, nor can it be held liable for any damage, loss of data or loss of profit resulting thereof. Even RAID 1 configuration (Data mirroring to a second hard disk) does not mean you are absolutely safe of data loss. This is may occur through accidental misuse, malicious software or faulty hardware. We strongly recommend you backup all important data on a regular basis and keep this copy separately.
 </WRAP> </WRAP>
  
-The setting data for the RAID configuration is stored in the hard disks, so it’s possible to move the hard disks from one KD20 to another KD20. Please do not perform the configuration process on the new KD20 with the old hard disks, since all data would be lost during the formatting process. Please follow the steps below:+The setting that determines the RAID configuration is stored on the hard disks, so it is basically possible to move hard disks from one KD20 to another. Please do not perform the configuration process on the new KD20 with the old hard disks, since all data would be lost during the formatting process. Please follow the steps below instead:
  
-  - The KD20 system is switched off. +  - Make sure the KD20 is switched off. 
-  - Put the old disks with the important data aside for later use. Install any hard disk with unimportant data into the HDD-1 bay in order to prepare the configuration of the system. +  - Put the old disks with the important data aside for later use. Please install any other hard disk into the HDD-1 bay in order to prepare configuration of the system. 
-  - Switch on KD20. Please proceed the steps for a Single-Disk configuration until you can access the hard disk. The old data of this hard disk will be lost+  - Now switch on the KD20. Please proceed the steps for a Single-Disk configuration until you can access the hard disk. The old data of this hard disk will be wiped
-  - Switch off KD20 and replace the hard disk with your old hard disk, which contain the important data. +  - Switch the KD20 off again and replace the hard disk with your old hard disk, which contains the important data. 
-  - Switch on KD20. The original status should be recovered now. This includes the RAID mode, user configuration, shared folders and data.+  - Switch on the KD20. The original status should be recovered now. This includes the RAID mode, user configuration, shared folders and data.
  
  
-===== OMNINAS Firmware update via USB =====+ 
 + 
 +===== "Server error occurred" when registering Share box ===== 
 <WRAP center round important 60%> <WRAP center round important 60%>
-**Note**: This instruction is intended for advanced users.+The **Omninas.net** service **"Sharebox**" expired at 2017 and is no longer available
 </WRAP> </WRAP>
  
-  - Download the following file suitable for your Shuttle OMNINAS: 
-    * [[KS10]] Firmware: http://www.shuttle.eu/fileadmin/resources/download/nas/KS10.zip  
-    * [[KD20]] Firmware: http://www.shuttle.eu/fileadmin/resources/download/nas/KD20.zip 
-    * [[KD21]] Firmware: http://www.shuttle.eu/fileadmin/resources/download/nas/KD21.zip 
-    * [[KD22]] Firmware: http://www.shuttle.eu/fileadmin/resources/download/nas/KD22.zip 
-  - Unzip the ZIP file downloaded onto a FAT32 formatted, empty USB 2.0 stick (sticks with USB 3.0 interface are not suitable for this process). 
-  - Remove the LAN cable and the hard disk(s) from your NAS. To reinsert correctly, note the order of hard disk 1 and 2. 
-  - Insert the USB stick into the front USB port on the NAS and start the unit. 
-  - The LEDs on the NAS will illuminate red and flash during the process, which takes a few minutes. The unit will switch off automatically later. 
-  - Remove the USB stick and reinsert the hard disks into the unit in the correct order. 
-  - The update is completed by starting the NAS by pressing the power button. 
  
-===== "Server error occurred" when registering Share box ===== 
 Server error means your NAS is not able to connect to Shuttle DDNS server or registration error and it might come with vary reasons. When you see "Server error occurred" message, please select one method to follow the procedures for troubleshooting. Server error means your NAS is not able to connect to Shuttle DDNS server or registration error and it might come with vary reasons. When you see "Server error occurred" message, please select one method to follow the procedures for troubleshooting.
  
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   - This is suitable for new user or already **backup your data to another drive**.   - This is suitable for new user or already **backup your data to another drive**.
     - Go to Factory Reset page to reset your NAS configuration and follow the wizard procedures to complete the share box setup. \\ {{:faq:omninas:kd20:kd20_ddns_error_02.jpg?nolink&500|}}     - Go to Factory Reset page to reset your NAS configuration and follow the wizard procedures to complete the share box setup. \\ {{:faq:omninas:kd20:kd20_ddns_error_02.jpg?nolink&500|}}
-    - At wizard step 3, it detected automatically if you internet are connected or not connected. Please make sure it is connected for share box registeration. \\ {{:faq:omninas:kd20:kd20_ddns_error_03.jpg?nolink&500|}}+    - At wizard step 3, it detected automatically if you internet are connected or not connected. Please make sure it is connected for share box registration. \\ {{:faq:omninas:kd20:kd20_ddns_error_03.jpg?nolink&500|}}
     - Share box registered successfully at wizard step 3. \\ {{:faq:omninas:kd20:kd20_ddns_error_04.jpg?nolink&500|}}     - Share box registered successfully at wizard step 3. \\ {{:faq:omninas:kd20:kd20_ddns_error_04.jpg?nolink&500|}}
-  - This is suitable for advance user with technical background.+  - This is suitable for an advanced user with technical background.
     - Open DOS box and type “ping 8.8.8.8” to check Google DNS connection. \\ Correct connection will have below screenshot. \\ {{:faq:omninas:kd20:kd20_ddns_error_05.jpg?nolink&500|}}     - Open DOS box and type “ping 8.8.8.8” to check Google DNS connection. \\ Correct connection will have below screenshot. \\ {{:faq:omninas:kd20:kd20_ddns_error_05.jpg?nolink&500|}}
-    - If you didn’t have see above screenshot and showed connection timeout , please stop and check your internet connection first. +    - If you didn’t have see above screenshot and showed connection timeout, please stop and check your internet connection first. 
-    - Type www.omninas.net in browser to check Shuttle DDNS server connection. If connection is timeout, please stop and check with your ISP (Internet Service Provider) about your internet access failure.+    - Type www.omninas.net in browser to check Shuttle DDNS server connection. If the connection has a timeout, please stop and check with your ISP (Internet Service Provider) about your internet access failure.
     - If access correctly then type user registered name in “OMNINAS Name” to start the connection. \\ {{:faq:omninas:kd20:kd20_ddns_error_06.jpg?nolink&500|}}     - If access correctly then type user registered name in “OMNINAS Name” to start the connection. \\ {{:faq:omninas:kd20:kd20_ddns_error_06.jpg?nolink&500|}}
     - You also can type “ping XXXXXX.omninas.net” in DOS windows to check the registration is working or not. \\ Note: Replace the XXXXXX with your registered name. \\ If it returns with below message means your registration existed at Shuttle DDNS. \\ {{:faq:omninas:kd20:kd20_ddns_error_07.jpg?nolink&500|}}     - You also can type “ping XXXXXX.omninas.net” in DOS windows to check the registration is working or not. \\ Note: Replace the XXXXXX with your registered name. \\ If it returns with below message means your registration existed at Shuttle DDNS. \\ {{:faq:omninas:kd20:kd20_ddns_error_07.jpg?nolink&500|}}
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 There are some routers that might reassign a different IP address when OMNINAS reboots during NAS configuration. It will cause the wizard page be stopped at step 5. There are some routers that might reassign a different IP address when OMNINAS reboots during NAS configuration. It will cause the wizard page be stopped at step 5.
  
-  - If you found the wizard stopped at step 5, you can user finder to check OMNINAS IP address. \\ {{:faq:omninas:kd20:kd20_wizard_01.jpg?nolink&400|}}+  - If you found the wizard stopped at step 5, you can use finder to check OMNINAS IP address. \\ {{:faq:omninas:kd20:kd20_wizard_01.jpg?nolink&400|}}
   - You will find the wizard stop at step5 due to the IP address was reassigned by router. \\ {{:faq:omninas:kd20:kd20_wizard_02.jpg?nolink&400|}}    - You will find the wizard stop at step5 due to the IP address was reassigned by router. \\ {{:faq:omninas:kd20:kd20_wizard_02.jpg?nolink&400|}} 
   - Close the wizard window and reconnect by finder. \\ {{:faq:omninas:kd20:kd20_wizard_03.jpg?nolink&400|}}   - Close the wizard window and reconnect by finder. \\ {{:faq:omninas:kd20:kd20_wizard_03.jpg?nolink&400|}}
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 ===== I replaced my OMNINAS but I cannot set the Share Box to the same name ===== ===== I replaced my OMNINAS but I cannot set the Share Box to the same name =====
 +
 +<WRAP center round important 60%>
 +The **Omninas.net** service **"Sharebox**" expired at 2017 and is no longer available
 +</WRAP>
 +
 +
 Every Share Box registered account is connected with one Mac ID address. If you have changed your OMNINAS then it comes with different Mac ID address. You can register another new account or send your request with used old account name to Service Center. We will do the adjustment for you immediately. Every Share Box registered account is connected with one Mac ID address. If you have changed your OMNINAS then it comes with different Mac ID address. You can register another new account or send your request with used old account name to Service Center. We will do the adjustment for you immediately.
  
 Problem: Share Box account has been registered already. \\ {{:faq:omninas:kd20:kd20_share_box_01.jpg?nolink&500|}} Problem: Share Box account has been registered already. \\ {{:faq:omninas:kd20:kd20_share_box_01.jpg?nolink&500|}}
  
-  * Submit your request to Shuttle for using registered account with different mac address. Please provide your registered account name and Mac ID address.+  * Submit your request to Shuttle for using registered account with different mac address. Please provide your registered account name and Mac ID address.
  
 ===== How to install a printer connected to an OMNINAS ===== ===== How to install a printer connected to an OMNINAS =====
  • Last modified: 2017/12/07 15:46
  • by christian