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faq:xpc_nano:ns02a [2018/05/18 14:24] SHfaq:xpc_nano:ns02a [2021/11/11 09:09] (current) Shuttle
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 ====== NS02A ====== ====== NS02A ======
 +==== Version Comparison ====
 +There are two different versions of this product.
 +^ ^[[#faq_for_ns02a_with_android_51|NS02A with Android 5.1]]^[[#faq_for_ns02a_with_android_81|NS02A with Android 8.1]]^
 +^Manufacturers order number |PFB-NS02A011|PFB-NS02A021|
 +^UPC bar code|887993600536|887993600536|
 +^Part No.|74R-NS02A-003-SHU-002|74R-NS02A-007-SHU-002|
 +^Kernel Version|3.10|4.4.103|
 +^Security Patch Level|04-2016|04-2019 (Firmware **20191029** or above)|
 +^Webview Version|Webview v39|Webview v76 (Firmware **20191029** or above)|
 +^Web Browser Version|Standard Browser|Lightning Browser|
 +^Shuttle DS Creator |DS Creator 2.0|DS Creator Pro - New Feature: Add 24/7 Content Play Support|
 +^HDMI CEC Support? |✘|✔|
 +^LTE Modem Support?|✘|Customized OEM Firmware required|
 +^Touchscreen Support?(([[faq:xpc_nano:ns02a#Are_multi-touch_panels_supported?|Learn more about multi-touch panel support here]]))|✔|✔|
 +^USB camera Support?|✘|✔(Firmware **20190530** or above)|
 +^Google Play Services|✘|✘|
 +^Root Version Available?|[[https://www.shuttle.eu/en/support/support-enquiry|yes, on request]]|[[https://www.shuttle.eu/en/support/support-enquiry|yes, on request]]|
 +^Optional Linux Support?|✘|✘|
  
-===== How to download DS Creator 2 from Google Play ===== +===== FAQ for NS02A with Android 8.1 =====
-{{youtube>ahkZgaBUNi8?medium}} +
-===== How to create a project on DS Creator 2 ===== +
-{{youtube>G4GIdxfhVQc?medium}} +
-===== How to upload a project to NS02 series ===== +
-{{youtube>8bBRT0b9D1M?medium}}+
  
 +==== DS Creator 2.0 vs. DS Creator Pro ====
 +**DS Creator is available in two versions:**
  
 +DS Creator 2.0 for Android 5.1.1 and DS Creator Pro for Android 8.1.\\
 +The Pro version includes a new 24/7 content play feature. 
  
 +{{:faq:xpc_nano:ns02:24-7_setting_2_.png?nolink&800|}}
  
-===== How to update the NS02 series firmware version? =====+<WRAP center round tip 70%> 
 +Free Upload apps for both versions: 
 +  * For Apple: download from Apple Store [[https://itunes.apple.com/us/app/ds-creator-2-0/id1236610223?mt=8|DS Creator 2.0]], [[https://itunes.apple.com/de/app/ds-creator-pro/id1450608780?mt=8|DS Creator Pro]]  
 +  * For Android: download from the Google Play[[https://play.google.com/store/apps/details?id=com.shuttle.outdoor2&hl=de|DS Creator 2.0]],[[https://play.google.com/store/apps/details?id=com.shuttle.outdoor3|DS Creator Pro]] 
 +  * For Windows: Download from [[https://global.shuttle.com/products/productsDownload?productId=2099|global.shuttle.com]] 
 +</WRAP> 
 + 
 +===== Application examples: ===== 
 + 
 +==== Can I use the NS02A/E as a kiosk browser? ==== 
 +For this application we recommend the highly configurable [[https://www.fully-kiosk.com|Fully Kiosk Browser]].  
 + 
 +{{youtube>JgQjASLlIdg?medium}} 
 + 
 +Fully Kiosk Browser is a highly configurable Android Kiosk Browser and App Launcher. Restrict and adjust the functionality of your websites and lockdown other apps in Kiosk mode. Fully Kiosk provides fullscreen mode, motion detection, remote admin and many other features for your digital signage, interactive kiosk systems, information panels and all kinds of unattended AndroidTM devices. From just a fullscreen browser to full mobile device management (MDM) solution, you decide what you get. No rooting required. 
 + 
 +Please contact the software manufacturer for further information: https://www.fully-kiosk.com 
 + 
 + 
 +==== Does the NS02A/E still work with other digital signage players? ==== 
 +Yes, Shuttle NS02A/E Series receives NoviSign Digital Signage Software Certification 
 +With over 25+ drag and drop widgets to choose from you can quickly design and manage engaging content that features live social media streams, data-driven polls, fun interactive games, and media-rich zones that feature videos, RSS feeds, HD images, scrolling text, weather and more!  
 + 
 +{{youtube>4lPCwT-rkSs?medium}} 
 + 
 +**About NoviSign**\\ 
 +NoviSign has helped over 20,000 clients across 5 continents successfully deploy dynamic digital signage solutions. Some of NoviSign clients include Disney, Ikea, Dole, Home Depot, NASA, Nokia, Ferrari, Papa John’s Pizza and more! NoviSign is a privately held digital signage software company based outside of Tel Aviv, Israel, with field sales offices in Portugal, Japan, and the United States. 
 + 
 +Please contact the software manufacturer for further information: https://www.novisign.com/blog/tech/shuttle-ns02/ 
 + 
 +===== FAQ for NS02A with Android 5.1 ===== 
 + 
 +==== Android 8.1 on older NS02 devices? ==== 
 +The NS02 series Android 5.1 version can't be updated to Android 8.1.\\ 
 +Please [[https://www.shuttle.eu/en/support/support-enquiry|contact]] our Support-Team for more information. 
 + 
 +==== How to update the NS02 series firmware version? ====
   - Please prepare capacity of more than 2G USB flash drive.   - Please prepare capacity of more than 2G USB flash drive.
-  - First please format your USB flash drive (the USB flash drive that must be format to FAT32 file system). \\ \\ <WRAP center round important 60%>+  - First please format your USB flash drive (the USB flash drive that must be formatted to FAT32 file system). \\ \\ <WRAP center round important 60%>
 Warning: This step will clean all the data in the USB flash drive, if there are important data in the USB flash drive, please backup them first. Warning: This step will clean all the data in the USB flash drive, if there are important data in the USB flash drive, please backup them first.
 </WRAP> </WRAP>
-  - Please download the firmware files ''OTA_SD_USB.zip'' from our [[http://global.shuttle.com/main/productsDownload?productId=2099|download page]].+  - Please download the firmware files ''OTA_SD_USB.zip'' from our download page.
   - Unzip the firmware file ''OTA_SD_USB.zip'' into your USB flash drive. \\ {{:faq:arm:ns02:update_ns02_1.jpg?nolink&500|}}   - Unzip the firmware file ''OTA_SD_USB.zip'' into your USB flash drive. \\ {{:faq:arm:ns02:update_ns02_1.jpg?nolink&500|}}
   - Copy the update firmware file in the ''OTA_SD_USB'' folder, and then paste it into the root directory under the USB flash drive. \\ {{:faq:arm:ns02:update_ns02_2.jpg?nolink&500|}} \\ {{:faq:arm:ns02:update_ns02_3.jpg?nolink&500|}}   - Copy the update firmware file in the ''OTA_SD_USB'' folder, and then paste it into the root directory under the USB flash drive. \\ {{:faq:arm:ns02:update_ns02_2.jpg?nolink&500|}} \\ {{:faq:arm:ns02:update_ns02_3.jpg?nolink&500|}}
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   - Repeat step 6, go to the following screen, you can compare the new firmware version number with the old firmware version number, and then you can confirm whether the update is successful. \\ {{:faq:arm:ns02:update_ns02_13.jpg?nolink&500|}}   - Repeat step 6, go to the following screen, you can compare the new firmware version number with the old firmware version number, and then you can confirm whether the update is successful. \\ {{:faq:arm:ns02:update_ns02_13.jpg?nolink&500|}}
  
 +==== How do I activate root on the NS02A/E? ====
 +An Android image with root privileges is available on request. Please [[https://www.shuttle.eu/en/support/support-enquiry|contact our Support-Team]] for more information.
  
- +==== How do I deactivate the Navigation Bar? ====
- +
-===== How do I activate root on the NS02A/E ? ===== +
-An Android image with root privileges is available on request. Please [[http://www.shuttle.eu/support-service/technical-support/support-form/|contact our Support-Team]] for more information. +
- +
- +
- +
- +
-===== How do I deactivate the Navigation Bar ? =====+
 <WRAP center round important 60%> <WRAP center round important 60%>
 **Preparation**: Please be sure your firmware version is from date **20170427** or above **Preparation**: Please be sure your firmware version is from date **20170427** or above
 </WRAP> </WRAP>
  
-This is the navigation bar:\\ +This is the navigation bar:\\ {{:faq:arm:ns02:navigation_bar.png?nolink&500|}}
-{{:faq:arm:ns02:navigation_bar.png?nolink&500|}}+
  
-  - Please **press 7 times** on build number to activate the developer menu (About tablet -> Build number)\\ +  - Please **press 7 times** on build number to activate the developer menu (About tablet -> Build number)\\ {{:faq:arm:ns02:hidden_bar1.png?nolink&500|}} 
-{{:faq:arm:ns02:hidden_bar1.png?nolink&500|}} +  - Go to Settings -> Developer options\\ {{:faq:arm:ns02:hidden_bar2.png?nolink&500|}} 
-  - Go to Settings -> Developer options\\  +  - Deactivate "Show Navigation Bar"\\ {{:faq:arm:ns02:hidden_bar3.png?nolink&500|}}
-{{:faq:arm:ns02:hidden_bar2.png?nolink&500|}} +
-  - Deactivate "Show Navigation Bar"\\  +
-{{:faq:arm:ns02:hidden_bar3.png?nolink&500|}}+
  
- +==== Which network ports use the DS Creator 2.0 app? ===== 
- +The following ports must be open on your network, to upload projects from smartphones/tablets to the NS02.
- +
- +
-===== Which network ports use the DS Creator 2.0 app? ====== +
-The follow ports must be open on your network, to upload projects from smartphones/tablets to the NS02.+
  
   * 53034 TCP   * 53034 TCP
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 ==== Which display resolutions are supported? ==== ==== Which display resolutions are supported? ====
 +The following resolutions are supported by NS02 :
 +^Resolution^Frequency^
 +|720x480p|50Hz|
 +|720x480p|60Hz|
 +|1280x720p|50Hz|
 +|1280x720p|60Hz|
 +|1280x1024p|60Hz|
 +|1600x900p|60Hz|
 +|1600x1050p|60Hz|
 +|1680x1050p|60Hz|
 +|1920x1080p|24Hz|
 +|1920x1080p|30Hz|
 +|1920x1080p|50Hz|
 +|1920x1080p|60Hz|
 +|3840x2160p|24Hz|
 +|3840x2160p|25Hz|
 +|3840x2160p|30Hz|
 +|3840x2160p|50Hz (YcbCr420)|
 +|3840x2160p|60Hz (YcbCr420)|
  
-^The following resolutions are supported by NS02.^ +==== Why is there no connection between the NS02 system and the DS Creator 2.0 app? ==== 
- +  * We are constantly improving our system, please be sure to run the latest firmware version available for the NS02 system. 
-|720x480p 50Hz| +  * The following FAQ link explains how to update the NS02 series firmware version [[faq:xpc_nano:ns02a#how_to_update_the_ns02_series_firmware_version|Firmware update]] 
-|720x480p 60Hz| +  * For an uninterrupted upload of content, it is recommended to operate the NS02 via Ethernet.
-|800x600p 60Hz| +
-|1024x768p 60Hz| +
-|1280x720p 50Hz| +
-|1280x720p 60Hz| +
-|1280x1024p 60Hz| +
-|1600x900p 60Hz| +
-|1600x1050p 60Hz| +
-|1680x1050p 60Hz| +
-|1920x1080p 24Hz| +
-|1920x1080p 30Hz| +
-|1920x1080p 50Hz| +
-|1920x1080p 60Hz| +
-|3840x2160p 24Hz| +
-|3840x2160p 25Hz| +
-|3840x2160p 30Hz| +
-|3840x2160p 50Hz (YcbCr420)| +
-|3840x2160p 60Hz (YcbCr420)| +
- +
- +
- +
-===== Why is there no connection between the NS02 system and the DS Creator 2.0 app? ====+
- +
-* We are constantly improving our system, please be sure to run the latest firmware version available for the NS02 system. The following FAQ link explains how to update the NS02 series firmware version [[faq:xpc_nano:ns02a#how_to_update_the_ns02_series_firmware_version|Firmware update]]+
                    
-* For an uninterrupted upload of content, it is recommended to operate the NS02 via Ethernet. +==== How do I download Google Apps? ====
-          +
-===== How do I download Google Apps? =====+
 The Google Play services are not available on the NS02 which comprises all Google apps and the Google Play Store. The Google Play services are not available on the NS02 which comprises all Google apps and the Google Play Store.
  
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 To install new apps, please use alternative app stores (e.g: Amazon, Uptodown, slideme or F-Droid) or install the selected apps manually via the file explorer. To install new apps, please use alternative app stores (e.g: Amazon, Uptodown, slideme or F-Droid) or install the selected apps manually via the file explorer.
  
-===== How can I play 4K content? ===== +==== How can I play 4K content? ==== 
-To play 4K content on the NS02, please create a Digital Signage project with the dedicated Shuttle DS Player software "DS Creator 2.0" or use the pre-installed video player "Video". +To play 4K content on the NS02, please create a Digital Signage project with the dedicated Shuttle DS Player software "DS Creator 2.0" or use the pre-installed video player "Video"Furthermore, there is the possibility to install other „player apps“(e.g: MX Player). Streaming 4K media with the standard web browser is not possible, because the resolution is not supported.
-Futuremore, there is the possibility to install other „player apps“(e.g: MX Player). +
-Streaming 4K media with the standard web browser is not possible, because the resolution is not supported.+
  
-===== Which system kernel does the NS02 series have? =====+==== Which system kernel does the NS02 series have? ====
 The kernel version is **3.10**. The kernel version is **3.10**.
  
-===== Which Webview version is installed? =====+==== Which Webview version is installed? ====
 The operation system supports **Webview v39**. The operation system supports **Webview v39**.
  
-===== Are multi-touch panels supported? ===== +==== Are multi-touch panels supported? ==== 
-An Android Image with multi-touch is available on request+Starting from firmware version **v2018_0522** both NS02A and NS02E support most touchscreen panels
  
-The multi-touch Image supports touch panels with the following requirements+:!: **Notice:** Each touch panel model must be checked for compatibility by a user-functional test. Please [[https://www.shuttle.eu/en/support/support-enquiry|contact our Support-Team]] for more information. 
-  **Kernel version 3.10** + 
-  - **Android HID multi-touch driver module.**+====  How do I activate the debug mode? ==== 
 +  * Please go to "Settings" and click on "USB" 
 +{{:faq:arm:ns02:adb_setting_ns02_1.png?nolink|}} 
 +  * Enable "Connect to PC."  
 +{{:faq:arm:ns02:adb_setting_ns02_2.png?nolink|}} 
 +  For an ADB connection, please use the OTA USB port on the rear side of the NS02.  
 +{{:faq:arm:ns02:adb_setting_ns02_3.png?nolink&300|}}
  
-<WRAP center round important 60%> 
-**Notice:** Even if a touch panel supports the above criteria, each touch panel model must be checked for compatibility by a user-functional test. Please [[http://www.shuttle.eu/support-service/technical-support/support-form/|contact our Support-Team]] for more information. 
-</WRAP> 
  
 ==== Related links ==== ==== Related links ====
 {{backlinks>.}} {{backlinks>.}}
  • Last modified: 2018/05/18 14:24
  • by SH