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--- faq:xpc_slim:dn11h9 [2025/02/19 09:39] – Shuttle
+++ faq:xpc_slim:dn11h9 [2026/01/23 15:21] (current) – Shuttle
@@ Line 1: / Line 1: @@
 ====== DN11H9 ======
 <wrap hi>All of the following FAQ entries also apply to these models: **DN11H5, DN11H7**</wrap>
+===== The Rapid Storage driver cannot be installed. =====
+Please switch to RAID in the BIOS. The classic AHCI mode is not supported by the RST driver.
 ===== Is Wake on LAN supported by all ports? =====
 No, only LAN1 supports WOL (Wake on LAN).
@@ Line 8: / Line 11: @@
 ===== Which LAN port is LAN1? =====
 If you look at the device from behind, it is the port on the far right.
+===== Hardware & Performance =====
+==== What is the maximum RAM capacity and which type is required? ====
+The system supports up to **96 GB** of memory across two SO-DIMM slots.
+  * **Type:** DDR5-5600 (PC5-44800)
+  * **Voltage:** 1.1 V
+  * **Configuration:** Dual Channel
+**Note:** Supports non-ECC modules only. The 96 GB capacity (2x 48 GB modules) is officially validated, making it suitable for memory-intensive virtualization or data analysis tasks.
+==== Is the DN11 a fanless system? ====
+**No.** Unlike many other "Slim" series models (e.g., DS/DL-series), the DN11 is **actively cooled**.
+It utilizes a heatpipe cooling system with a 80mm fan (RPM-controlled Smart Fan system) to dissipate the heat generated by the Meteor Lake processor. It is designed for 24/7 operation but should not be placed in environments requiring strictly sealed/passive chassis.
+===== Storage & Expansion =====
+==== How many M.2 SSDs can be installed and what are the lane configurations? ====
+The chassis accommodates up to **three** M.2 2280 SSDs simultaneously.
+  * **Slot 1 (M.2 2280 M-Key):** PCIe 4.0 x4 NVMe (supports SATA)
+  * **Slot 2 (M.2 2280 M-Key):** PCIe 4.0 x4 NVMe (supports SATA)
+  * **Slot 3 (M.2 2280 M-Key):** PCIe 4.0 x4 NVMe (NVMe only, no SATA)
+**RAID Support:** Intel RST supports RAID 0, 1, and 5 for NVMe drives. RAID 0/1 is available for SATA drives (restricted to the two SATA-capable slots).
+==== Can I install a 2.5" drive? ====
+No. The DN11 design prioritizes M.2 density and airflow. There is **no 2.5" drive bay** inside the chassis. Storage is exclusively M.2-based.
+===== Connectivity & Network =====
+==== What specific network controllers are used for the Quad-LAN ports? ====
+The unit features **four** RJ45 ports, all supporting 2.5 Gigabit Ethernet (2500 Mbps).
+  * **Controller:** 4x **Intel i226-LM**
+  * **Features:** Supports Wake-on-LAN (WOL), PXE Boot, and Teaming.
+  * **Use Case:** The i226-LM is ideal for virtualization hosts (Proxmox/ESXi), soft-routers (pfSense/OPNsense), or industrial gateway segmentation.
+==== What are the display output capabilities? ====
+The system supports up to **four independent UHD displays (4K@60Hz)**.
+  * **Ports:** 2x HDMI 2.1 (TMDS), 2x DisplayPort 1.4a.
+  * **GPU:** Integrated Intel Arc Graphics (7 Xe-cores, 112 EUs).
+  * **Note:** The system utilizes the HBR3 standard for DisplayPort.
+==== Is WiFi/Bluetooth included out-of-the-box? ====
+No, it is a barebone system. However, a dedicated **M.2 2230 E-Key slot** is available for wireless modules.
+  * **Compatibility:** Supports CNVi (Intel Integrated Connectivity) and PCIe/USB-based WLAN cards (e.g., Intel AX210/BE200).
+  * **Antennas:** The chassis has pre-punched openings for external antennas (requires pigtails).
+===== Power & Operation =====
+==== Does the system support "Always-On" after power failure? ====
+Yes. This can be configured via:
+  - **BIOS Setting:** "Power-On after Power-Fail" option in the Power Management menu.
+  - **Hardware Jumper:** A physical jumper on the motherboard allows forcing the system to strictly "Always On" mode, bypassing the soft-switch logic (useful for remote installations).
+==== What is the operating temperature range? ====
+The approved ambient operating temperature range is **0°C to 50°C** (at non-condensing humidity).
+**Recommendation:** Ensure sufficient airflow around the intake/exhaust vents, especially if operating near the 50°C limit under full AI/CPU load.
+==== What are the power supply specifications? ====
+The unit utilizes an external AC-to-DC power adapter.
+  * **Output:** 19V DC, 6.32A (120 Watts)
+  * **Input:** 100~240V AC
+  * **Connector:** 5.5/2.5mm barrel plug.
+===== Advanced Configuration & Integration =====
+==== How can I utilize the "Remote Power On" connector on the back panel? ====
+The DN11 features a specialized **4-pin header (2.54 mm pitch)** on the back panel for external control (e.g., for kiosks or rackmount setups). This header combines power control and CMOS reset functions.
+The pinout is as follows (Left to Right, looking at the back):
+^ Pin ^ Signal ^ Description ^
+| 1 | Clear CMOS | Connect to Ground to reset BIOS settings |
+| 2 | +5V DC | Power source for external Power LED |
+| 3 | Ground | Common Ground |
+| 4 | Power SW | Connect to Ground (momentary) to turn the system On/Off |
+**Note:** Shuttle offers an optional cable accessory (**CXP01**) that breaks these pins out for easier integration.
+==== How do I enable the "Always-On" function via hardware jumper? ====
+While the BIOS offers a "Power-On after Power-Fail" setting, the DN11 also features a hardware jumper for mission-critical "Always-On" scenarios (bypassing the soft-off state entirely).
+**Location:** Locate the jumper labeled **JP1** (typically near the front panel connectors).
+**Setting:**
+  * **Pin 1-2 bridged (Default):** Normal operation (Power button controls state).
+  * **Pin 1-2 open:** Always-On Hardware Mode (System starts immediately when power is applied).
+==== Can the system be mounted on a DIN-Rail or in a 19" Rack? ====
+Yes, besides the included VESA mount (75x75 / 100x100 mm), the chassis supports industry-standard mounting kits:
+  * **DIN-Rail:** Requires the optional accessory **DIR01** (mounts the unit on a 35mm DIN-Rail).
+  * **Rackmount:** Requires the optional accessory **PRM01** (2U rack mount front plate for two 1.3L units side-by-side).
+===== BIOS & Security =====
+==== Does the DN11 support Watchdog functionality? ====
+Yes, the system hardware monitor (ITE IT8613E or compatible controller) supports a Watchdog Timer.
+**Configuration:** The Watchdog can be configured in the BIOS under the "Advanced" -> "Hardware Health Configuration" (or similar) menu.
+**Software:** Shuttle provides a **Watchdog Utility** for Windows (available in the download center) to reset the timer from the OS level. Linux users can utilize standard `iTCO_wdt` or comparable kernel modules, though specific I/O mapping might be required depending on the kernel version.
+==== How is the TPM implemented? ====
+The system utilizes a **Firmware TPM (fTPM) 2.0** integrated into the Intel Core Ultra chipset.
+**BIOS Setting:** Under "Security" -> "TPM Configuration", ensure "Security Device Support" is set to **Enabled**.
+**Usage:** It is fully compatible with Windows 11 BitLocker and other security features requiring TPM 2.0. There is no header for a discrete physical TPM module.
+===== Maintenance & Cooling =====
+==== How do I perform a "Clear CMOS" without opening the chassis? ====
+You can use the **Pin 1 & Pin 3** of the remote power header on the back panel (see "Remote Power On" question above).
+  -Disconnect the AC power cord.
+  -Bridge Pin 1 and Pin 3 for approx. 10 seconds using a jumper or conductive object.
+  -Remove the bridge, reconnect power, and power on.
 ==== Related links ====
 {{backlinks>.}}