This is an old revision of the document!
KS10
KD20
KD20
KD20
Characters allowed in passwords
User and admin password: 0-32 characters Valid characters: !#%&-123456789@ABCEDFGHIJKLMNOPQRSTUVWXYZ^_abcdefghijklmnopqrstuvwxyz
ShareBox password: 6-16 characters Valid characters: 0123456789-abcdefghijklmnopqrstuvwxyz
Cannot find user during log-in to Share Box
If you forget your user name or password with error log in Share Box over 4 times. The Share Box is going to enable security function and explorer windows shows error message as below.
Cannot find user, please try again.
- The Share Box will prohibit logging in for 10 minutes for security reason.
- Please check your correct user name and password again.
- Wait for 10 minutes before your last log in. If your user name and password are correct now, you will able to log in.