Operating system-related FAQs

In case you need to reset your PC to its factory settings, if, for instance, you have accidentially wiped the internal hard disk, we recommend that you create a complete “System Image” immediately after initial startup.

The procedure is described below. WE STRONGLY RECOMMEND YOU FOLLOW THESE STEPS!

WARNING: Under certain circumstances this procedure may not back up settings, files and subsequently installed programs and settings. Therefore, please make sure you back up your data regularly. Shuttle cannot be held liable for any kind of data loss nor for any consequences resulting thereof.

1. Enter “recoverydrive” in the search box and confirm with “Enter”.

2. This opens a program to create a recovery drive.

3. Select the storage medium to which you want to copy the “recovery drive”.

4. The next window warns you that all data on the data storage medium will be deleted. If relevant, back up the data and continue by hitting “Create”.

5. The “recovery environment” is now created and saved on the data storage medium.

Once you have finished, make sure you store the “system recovery data storage medium” in a safe place.

The following steps let you restore the factory settings of your Shuttle XPC complete system. You may either use a “System Image” stored on your PC or one you have created yourself.

WARNING: Under certain circumstances it is possible that the following steps wipe data from your hard disk. This can include settings, files and user-installed programs. Therefore, please make sure you to back up your data regularly. Shuttle cannot be held liable for any kind of data loss nor for any consequences resulting thereof.

If your PC will not start up, there are a number of repair and system recovery options.

Method 1

Problem description Windows 10 will not start up. An error message occurs shortly after switching on or the “System Recovery Options” are loaded automatically.

Diagnosis Boot sector or Windows start-up files damaged.

Solution Check and repair boot sector or Windows start-up files.

1. Switch on your monitor (does not apply to All-in-One PCs). 2. Switch on your complete Shuttle system.

If the “System Recovery Options” do not start up automatically, follow the sub-steps below. Otherwise please skip to point:

 a- Attach a USB stick/USB hard disk to your PC.
 b- Insert the "System Repair Disk" or "External Recovery Media" DVD.
 c- Switch on your monitor (does not apply to All-in-One PCs).
 d- Switch on your Shuttle complete system.
 e- Press the "ESC", "F7" or "F11" key shortly after the monitor posts to access the boot menu.
 f- In this menu, please select "USB HDD" and confirm your choice.
 g- This loads the "System Recovery Options".
 h- Continue with Point 3.

3. Select the “Troubleshoot” menu option.

4. In the next window, please select “Advanced options”.

5. Here, you'll see the “Startup Repair” option. Please select this option for the system to perform a diagnostic check of the PC. Once this is completed, follow the on-screen instructions.

If this won't work, please proceed with Method 2.

Method 2

Problem description Windows 10 will not start up. An error message occurs shortly after switching on or the “System Recovery Options” are loaded automatically.

Diagnosis Boot sector or Windows start-up files damaged.

Solution Restore factory settings.

1. Switch on your monitor (does not apply to All-in-One PCs). 2. Switch on your Shuttle complete system.

NOTE: A system recovery from the hard disk (“F8” key) without using a DVD is the quickest method and should be the method of choice.

If the “System Recovery Options” do not start up automatically, please follow the sub-steps below. Otherwise skip to point:

a- Attach a USB stick/USB hard disk to your PC.
b- Insert the "System Repair Disk" or the "External Recovery Media" DVD.
c- Switch on your monitor (does not apply to All-in-One PCs).
d- Switch on your complete Shuttle system.
e- Press the "ESC", "F7" or "F11" key shortly after the monitor posts to access the boot menu.
f- In this menu, select "USB HDD" and confirm your choice.
g- This loads the "System Recovery Options".
h- Continue with Point 3.
 

3. Select the “Troubleshoot” menu option.

4. In the next window, select “Reset this PC”.

5. A new screen appears telling you which files will be removed. Confirm with “Next”. This will cause your PC to restart. Then follow the instructions on the screen.

Method 3

Problem description Problems using Windows 10. However, operating system starts normally and is functional.

Diagnosis Installation of Windows 10 is slightly damaged.

Solution Restore factory settings.

1. Switch on your monitor (does not apply to All-in-One PCs).

2. Switch on your Shuttle complete system.

3. The PC starts up and Windows is loaded.

4. Open “Settings” on the “Start menu”.

5. In the new window click “Update and Security”.

6. Select “Recovery” from the left side of the screen.

7. Under “Reset this PC”, click “Get started”.

8. Here, you can choose whether to reset the Shuttle complete system or whether you want to “Keep my files”.

9. Afterwards please follow the instructions on the screen.

NOTE: In this case your hard disk is wiped and Windows is reinstalled. Your personal data will be lost. Please be sure to back up beforehand.

Product categoryProductsProcessor (socket)Is Windows 7 supported?
XPC cubeSZ170R8Socket LGA1151✔ Only with Skylake processor 1)2)
SZ170R8V2
SH170R6
SH170R6 Plus
XPC slim (3-litre)XH170VSocket LGA1151✔ Only with Skylake processor 3)4)
XH110
XH110V
XH81Socket LGA1150
XH81V
XH97V
XPC slim (1-litre)DH170Socket LGA1151✔ Only with Skylake processor 5)6)
DQ170
DH110
DH110SE
XPC slim (fanless)DX30Celeron J3355 (Apollo Lake)
XC60J
DS77U seriesIntel ULV processor (Kaby Lake)
DS67U seriesIntel ULV processor (Skylake)7)
DS68U
XPC nanoNC03U seriesIntel ULV processor (Kaby Lake)
NC02U seriesIntel ULV processor (Skylake)8)
NC01U seriesIntel ULV processor (Broadwell)
XPC all-in-oneX50V6Intel ULV processor (Kaby Lake)
X50V5Intel ULV processor (Skylake)9)
X50V4Intel ULV processor (Haswell)

:!: Kaby Lake processors cannot be combined with Windows 7
The current Intel driver for Kaby Lake processors only supports Windows 10:
https://downloadcenter.intel.com/download/26836/Graphics-Intel-Graphics-Driver-for-Windows-15-45-?product=97150
Microsoft refuses to provide operating system updates, because Kaby Lake processors are not officially supported by Windows 7:
https://support.microsoft.com/de-de/help/4012982/the-processor-is-not-supported-together-with-the-windows-version-that

Platforms with Intel Braswell-SoC or Series-100 chipsets are missing the EHCI-mode (USB 2.0). These systems are working in modern XHCI-mode (USB 3.0) only. Unfortunately, Windows does not support XHCI out of the box. This leads to a missing keyboard/mouse function during installation. The following FAQ will guide you to integrate the correct drivers in your Windows 7 installation.

First you need the following files:

  1. Start the DVD to ISO programme, select your DVD and select the location where you want to save the ISO file
  2. Connect the USB flash drive to a USB port and start the downloaded RUFUS-Tool
    1. Check, if the selected USB flash drive is the right one.
    2. Select the right Windows 7 ISO-File.
    3. Click Start and wait until the process is complete.
  3. Start the Shuttle USB-Patcher with a right-click “as Administrator” and press “Next”
  4. Close all instances of the Windows explorer and click “Next”
  5. Click the update button, choose your USB flash drive and press “Next”
  6. The last step is to start the process by clicking the “Start” Button. The following process may take some time, please be patient. Once the process is finished, check if the installation has been completed successfully and close the programme.
  7. Now re-try to install Windows 7.

The Shuttle XPC slim Barebones XS35V4 and XS36V4 support Windows 7 and Windows 8/8.1 operating systems. Due to the UEFI firmware, only the 64-bit versions are supported and the operating system to be installed must be set in the firmware setup (default setting = Windows 8) first.

Note: The terms UEFI firmware and BIOS are used synonymously.

Please perform the following steps before installing the Windows 7 operating system:

  1. Please go to the download section on the Shuttle website and check for the latest firmware version.
  2. Turn on your computer and press the Delete key while booting.
    The embedded Aptio Setup Utility (formerly: “BIOS Setup”) appears and shows the current firmware version on its start page.
    Windows 7 64-bit is supported since firmware version 1.10. If you have an older firmware, then please first proceed to perform a firmware update to the latest version, before you go on with step 3.
  3. Please use the Right Arrow key to switch to the Security page.
    Change the Secure Boot option to Disabled.
  4. Please use the Right Arrow key to switch to the Boot page.
    Change the OS Selection option to Windows 7, if you want to use Windows 7 as your operating system.
  5. Save changes and exit by pressing the F4 key and Enter key.
    Before you exit, please make sure to connect an external DVD drive to a USB port and have a bootable Windows 7 installation disk inserted.
  6. Please press the F7 key during the reboot process to enter the boot menu.
    Select the drive with the Windows 7 64-bit installation DVD and press the Enter key.
  7. When the message “Press any key to boot from CD or DVD…” appears, then please press any key to proceed.
  8. Continue to finish the Windows 7 installation.
Product Firmware Version Download URL
XS35V4 XS35V400.110 or higher http://global.shuttle.com/products/productsDownload?productId=1765
XS36V4 XS36V400.110 or higher http://global.shuttle.com/products/productsDownload?productId=1766

Some of our XPC models such as SH67H3 and SZ77R5 have a problem when installing 3 TB hard drives in a RAID-1 configuration.

Windows will detect them as two 746 GB hard drives instead of a single 3 TB hard drive.

The problem is caused by an outdated Intel RST (Rapid Storage Technology) driver which controls the RAID function in our driver disks. Please download the latest RST driver from Intel’s website to a USB drive and load it during Windows 7 installation. After loading the updated driver, you will be able to see a single 3 TB hard drive.

:!: Due to some GPT mode limitation, please refer to this link before installing Windows.

  1. Please insert your Windows 7/Vista 64-bit installation disc into the ODD.
  2. When booting in POST, please press F7 to enter the boot menu. Please then select UEFI:, as shown in the below picture.
  3. Proceed step by step in a normal installation process. Should your hard disk have a capacity of 2 TB or larger, you will see that there is only one unallocated Disk Space, as shown on the screen in the below picture.
  4. After creating the first partition, the system will autocreate one system partition (for Win 7) and one MSR partition (for GPT), as shown in the below picture.
  5. Once the installation is finished, you can check the hard disk volume information in the device manager. The partition style has now become GPT, not the old MBR. Please see the below picture.
1) , 3) , 5)
Products with the LGA1151 socket support Skylake processors (6000 series) and Kaby Lake processors (7000 series). However, for Windows 7 graphics and chipset drivers are only available for Skylake processors.
2) , 4) , 6) , 7) , 8) , 9)
With Skylake processors it must be noted that the original installation DVD does not supply any matching USB 3.0 drivers for Windows 7. A description of how to integrate the missing drivers can be found here: http://go.shuttle.eu/l062h