CPU-related FAQ

via Intel Core

Shuttle XPC products of the DH6xx/XH61x series support Intel Core processors of the 13th generation “Raptor Lake-S” starting with a certain firmware/BIOS version, which has been available since March 2023. During the transition phase Shuttle XPCs still come with an older firmware/BIOS version and must first be updated with the help of a Gen 12 processor “Alder Lake-S”.

Download the latest BIOS versions here: https://global.shuttle.com/support/download

All Shuttle PC products with socket LGA 1151v2 are prepared to support the 9th generation Intel Core processors, also called “Coffee Lake Refresh”, which Intel released in Q4 2018. However, some steps need to be done before the PC can boot with this kind of processors.

1. Please enter the BIOS setup program to check your current BIOS version.
2. If the BIOS needs to be updated, please download the latest BIOS file from https://global.shuttle.com/support/download.
3. The BIOS Update must be done with a compatible 8th generation Intel Core processor (“Coffee Lake”).

Since the introduction of Intel's 9th generation processor family (Coffee Lake Refresh), some of the new 9th-gen processor models no longer have integrated graphics, namely the “F” models like, for example, the i5-9400F. To operate a system with these processor models, a discrete graphics card is required. These processor models are compatible to Shuttle XPC cube series with a free PCIe-x16 slot only. The Shuttle XPC slim series which uses integrated Intel CPU graphics, won't be able to run those processor models.

This information can also be found on the packaging of an Intel boxed processor:

For reference, please see the full list of Intel's 9th-gen desktop processors here: https://ark.intel.com/products/codename/97787/Coffee-Lake#@desktop

To learn more on which processor is compatible with your Shuttle XPC, please refer to our support list of the relevant XPC model: https://global.shuttle.com/support/supportList

All Shuttle PC products with socket LGA 1151 are prepared to support the 7th generation Intel Core processors with 14 nm technology, also called “Kaby Lake”, which Intel released in Q1 2017. However, some steps need to be done before the PC can boot with this kind of processors.

1. Please enter the BIOS setup program to check your current BIOS version.
2. If the BIOS needs to be updated, then please download the latest BIOS driver from https://global.shuttle.com/support/download. The BIOS Update need to be done with a compatible 6nd generation Intel Core processor (14 nm technology, LGA 1151 socket, called “Skylake”).

Most Shuttle PC products with socket LGA 1155 are prepared to support the 3rd generation Intel Core processors with 22 nm technology, also called “Ivy Bridge”, which Intel released in May 2012. However, some steps need to be done before the PC can boot with this kind of processors.

1. Please check the below compatibility list, if your Shuttle XPC is prepared to support Ivy Bridge processors.
2. Please enter the BIOS setup program to check your current BIOS version.
3. If the BIOS needs to be updated, then please download the latest BIOS and graphics driver from https://global.shuttle.com/support/download. The BIOS Update need to be done with a compatible 2nd generation Intel Core processor (32 nm technology, LGA 1155 socket, called “Sandy Bridge”).

Please note there is a certain risk involved with overclocking, including adjusting the settings in the BIOS or using third-party overclocking tools. Overclocking may affect your system stability or even cause damage of the components and devices of your system. It is done at your own risk and expense. Shuttle cannot be held responsible for possible damage caused by overclocking.