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CPU-related FAQs
Does my Shuttle product support 9th gen (Coffee Lake Refresh) processors?
All Shuttle PC products with socket LGA 1151v2 are prepared to support the 9th generation Intel Core processors, also called “Coffee Lake Refresh”, which Intel released in Q4 2018. However, some steps need to be done before the PC can boot with this kind of processors.
- Please enter the BIOS setup program to check your current BIOS version.
- If the BIOS needs to be updated, please download the latest BIOS driver from http://global.shuttle.com/download/download. The BIOS Update must be done with a compatible 8th generation Intel Core processor (“Coffee Lake”).
Product Name | Type | Chipset | BIOS version (at least) |
---|---|---|---|
SH370R6 | XPC cube | H370 | Version SH370000.105 or later |
SH370R6 Plus | Version SH370000.105 or later | ||
SH310R4 | H310 | Version SH310000.102 or later |
Why do I have no video output on my Intel 3xx series chipset product?
Since the introduction of Intel's 9th generation processor family (Coffee Lake Refresh), some of the new 9th-gen processor models no longer have integrated graphics, namely the “F” models like, for example, the i5-9400F. To operate a system with these processor models, a discrete graphics card is required. These processor models are compatible to Shuttle XPC cube series with a free PCIe-x16 slot only. The Shuttle XPC slim series which uses integrated Intel CPU graphics, won't be able to run those processor models.
This information can also be found on the packaging of an Intel boxed processor:
For reference, please see the full list of Intel's 9th-gen desktop processors here: https://ark.intel.com/products/codename/97787/Coffee-Lake#@desktop
To learn more on which processor is compatible with your Shuttle XPC, please refer to our support list of the relevant XPC model: http://global.shuttle.com/support/supportList
Does my Shuttle product support Kaby Lake processors?
All Shuttle PC products with socket LGA 1151 are prepared to support the 7th generation Intel Core processors with 14 nm technology, also called “Kaby Lake”, which Intel released in Q1 2017. However, some steps need to be done before the PC can boot with this kind of processors.
- Please enter the BIOS setup program to check your current BIOS version.
- If the BIOS needs to be updated, then please download the latest BIOS driver from http://global.shuttle.com/download/download. The BIOS Update need to be done with a compatible 6nd generation Intel Core processor (14 nm technology, LGA 1151 socket, called “Skylake”).
Product Name | Type | Chipset | Ready for Kaby Lake? | BIOS version (at least) |
---|---|---|---|---|
DH110 | XPC slim | H110 | ✔ | Version DH110000.200 or later |
DH110SE | H110 | ✔ | Version DH110100.200 or later | |
DH170 | H170 | ✔ | Version DH170000.206 or later | |
DH270 | H270 | ✔ | Initial BIOS | |
DQ170 | Q170 | ✔ | Version DQ170000.203 or later | |
XH110/XH110V | H110 | ✔ | Version XH110V00.200 or later | |
XH110G | H110 | ✔ | Initial BIOS | |
XH170V | H170 | ✔ | Version XH170V00.200 or later | |
XH270 | H270 | ✔ | Version XH270000.103 or later | |
SH110R4 | XPC cube | H110 | ✔ | Version SH110000.200 or later |
SH170R6 | H170 | ✔ | Version SH170000.202 or later | |
SZ170R8 | Z170 | ✔ | Version SZ170000.202 or later | |
SZ170R8V2 | Z170 | ✔ | Version SZ170000.205 or later | |
SZ270R8 | Z270 | ✔ | Initial BIOS | |
SZ270R9 | Z270 | ✔ | Initial BIOS |
Does my Shuttle product support Ivy Bridge processors?
Most Shuttle PC products with socket LGA 1155 are prepared to support the 3rd generation Intel Core processors with 22 nm technology, also called “Ivy Bridge”, which Intel released in May 2012. However, some steps need to be done before the PC can boot with this kind of processors.
- Please check the below compatibility list, if your Shuttle XPC is prepared to support Ivy Bridge processors.
- Please enter the BIOS setup program to check your current BIOS version.
- If the BIOS needs to be updated, then please download the latest BIOS and graphics driver from http://global.shuttle.com/download/download. The BIOS Update need to be done with a compatible 2nd generation Intel Core processor (32 nm technology, LGA 1155 socket, called “Sandy Bridge”).
Product Name | Type | Chipset | Ready for Ivy Bridge? | BIOS version (at least) | Graphics driver |
---|---|---|---|---|---|
XH61 | XPC slim | H61 | ✘ | - | - |
SH61R4 | XPC cube | ✔ | SH61R000.201 | Update required | |
SH67H3, SH67H7 (Version 1) | H67 | ✘ | - | - | |
SH67H3, SH67H7 (Version 2) | ✔ | SH67H000.201 | Update required | ||
SZ68R5 | Z68 | ✔ | SH68R000.201 | Update required | |
SZ77R5 | Z77 | ✔ | SZ77R000.108 | - |
General Overclocking Warning
Please note there is a certain risk involved with overclocking, including adjusting the settings in the BIOS or using third-party overclocking tools. Overclocking may affect your system stability or even cause damage of the components and devices of your system. It is done at your own risk and expense. Shuttle cannot be held responsible for possible damage caused by overclocking.